Gemma Louise Walshe
rainham
Summary
I am as skilled beauty therapist with comprehensive background in providing various beauty treatments to clients, including facials, massages, manicures, and pedicures. Possess strong skills in skin analysis, product recommendation and upselling, along with a deep understanding of skincare techniques. I can establish rapport with clients and provide exceptional service that promotes repeat business. In previous roles, I can consistently enhance client satisfaction through delivering personalized care and advice based on individual needs.
I am a responsible and friendly professional making customers feel welcome, listening to there needs with practiced care and attention to individual needs. I am focused, hardworking and punctual with excellent interpersonal and organizational skills.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
23
23
years of professional experience
Work History
Beauty Therapist
kiki beach beauty salon
Alicante
04.2010 - 09.2018
- Scheduled appointments for customers using internal software system.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Maintained accurate records of each client's treatment history including details of any allergies or medical conditions.
- Collected payment from customers and scheduled next appointments.
- Ensured that all health and safety regulations are followed during treatments.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
- Assisted customers in feeling relaxed and comfortable with the process.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Updated and maintained databases with current information.
Tanning Salon Owner
self employed
Essex
11.2007 - 02.2009
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Resolved customer complaints regarding worker performance or services rendered.
- Developed a loyalty program that rewards frequent customers with discounts or free services.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Ordered beauty products and beauty equipment and maintained inventory.
- Monitored industry trends so that services offered remain up-to-date and relevant.
- Inspected equipment regularly to make sure it is in proper working order.
- Worked closely with marketing professionals to design advertisements that effectively promote salon services.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Reception Manager
IMG International Music Company
London
03.1996 - 09.2000
- Answered inquiries from customers via phone, email or face-to-face contact.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Responded to inquiries from internal staff members regarding office operations.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated pick-up and delivery of express mail services.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed company database and ensured the accuracy of contact information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Compiled data from various sources into organized reports for management review.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Greeted visitors and provided them with assistance.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Worked effectively in team environments to make the workplace more productive.
Education
NVQ Level 2 - Health And Beauty
Beauty Academy
Alicante Spain04-2011
GCSE - Maths
Woodbridge High School
Essex England06-1996
GCSE - English
Woodbridge High School
Essex England06-1996
GCSE - History
Woodbridge High School
Essex England06-1996
GCSE - Child Development
Woodbridge High School
Essex England06-1996
Skills
- Reliability and punctuality
- Cleanliness and sanitation
- Customer needs assessment
- Advanced interpersonal skills
- Health and safety regulations
- Personal care assistant
- Client confidentiality
- First aid and safety
- Housekeeping tasks
- Emotional support
- Compassionate care
- Dependable and responsible
- Direct patient care
Timeline
Beauty Therapist
kiki beach beauty salon
04.2010 - 09.2018
Tanning Salon Owner
self employed
11.2007 - 02.2009
Reception Manager
IMG International Music Company
03.1996 - 09.2000
NVQ Level 2 - Health And Beauty
Beauty Academy
GCSE - Maths
Woodbridge High School
GCSE - English
Woodbridge High School
GCSE - History
Woodbridge High School
GCSE - Child Development
Woodbridge High School
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