Gavin McGrae
Lathom Near Ormskirk
Summary
Adept at navigating complex routes and enhancing operational efficiency, I significantly boosted customer satisfaction at Jet2holidays through meticulous GPS navigation and a commitment to safety compliance. My strong work ethic and professionalism, coupled with a proven track record in fostering organizational growth, make me a valuable asset to any team.
Overview
34
34
years of professional experience
Work History
Class C Driver
Jet2holidays
06.2023 - 07.2024
- Improved customer satisfaction by providing courteous and efficient delivery service.
- Completed paperwork accurately, including delivery logs, invoices, and incident reports as needed.
- Boosted overall efficiency within the organization by identifying and implementing suggestions for process improvements in delivery operations.
- Adhered to all federal, state, and local regulations regarding commercial driving activities, promoting a culture of safety within the organization.
- Promoted safe driving habits, resulting in a clean driving record with no accidents or violations.
- Assisted in maintaining a clean and organized warehouse environment through diligent inventory management practices.
- Ensured timely deliveries by navigating through various routes using GPS technology.
- Collaborated with dispatchers to optimize daily routes, leading to increased productivity and reduced fuel consumption.
- Handled fragile cargo carefully while loading and unloading vehicles, minimizing potential damage or breakage incidents.
- Maintained open lines of communication between dispatchers, supervisors, and other drivers for optimal coordination.
- Contributed to team efforts by participating in cross-training opportunities within the organization.
- Reduced vehicle maintenance costs with regular inspections and adherence to preventative maintenance schedules.
- Provided exceptional customer service during pick-ups and drop-offs, fostering positive relationships with clients.
Customer Helper
Jet2holidays
05.2017 - 06.2023
- Maintained a clean and organized environment, promoting an inviting atmosphere for customers.
- Processed boarding passes and checked passports efficiently, minimizing wait times for customers.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or policies.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Streamlined the check in process for faster transactions, enhancing overall customer experience.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent experiences.
- Listened to customer needs and desires to identify and recommend optimal service
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers, going above and beyond to serve needs.
Sales/Food Delivery Driver
Antonio Viña Medina
08.2016 - 05.2017
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Taxi Driver
A&B Taxis
12.2012 - 09.2015
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Developed strong relationships with repeat clientele through consistent quality service.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Operated party vehicles, buses and town cars.
- Strengthened company reputation with consistent positive feedback from passengers.
Franchisee Courrier
UK Mail
02.2012 - 11.2012
- Managed day-to-day operations, overseeing route planning & scheduling
- Built strong relationships with customers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Interacted well with customers to build connections and nurture relationships.
Courrier
UK Mail
09.2011 - 02.2012
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
Courrier
DHL Domestic
07.2010 - 09.2011
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
Class C Driver
Deployment Driving Agency
03.2010 - 07.2010
- Improved customer satisfaction by providing courteous and efficient delivery service.
- Completed paperwork accurately, including delivery logs, invoices, and incident reports as needed.
- Collaborated with dispatchers to optimize daily routes, leading to increased productivity and reduced fuel consumption.
- Ensured timely deliveries by navigating through various routes using GPS technology.
- Handled fragile cargo carefully while loading and unloading vehicles, minimizing potential damage or breakage incidents.
Licensee/Manager of Operations
Bargain Booze
05.2004 - 03.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Licensee/ General Manager
The Waterfront Pub And Eatery
04.2007 - 02.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Licensee/General Manager
Republik Bar
10.1998 - 03.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Training Manager
The Montrose Club
06.1990 - 10.1998
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Ensured consistent delivery of high-quality customer service through regular coaching sessions and performance evaluations for trainees.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Assistant Manager
B-street Cafe
07.1998 - 08.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barman
Club Med
04.1996 - 05.1996
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
Education
High School Diploma -
Ormskirk Grammar School
OrmskirkSkills
- Strong work ethic
- Organizational growth
- Understanding of traffic laws
- Blind spot awareness
- Quick reaction time
- Defensive driving techniques
- Professionalism and courtesy
- Health and safety compliance
- Physical stamina and strength
- Commercial driving experience
- GPS navigation proficiency
- Weather condition adaptation
Additional Information
Reference
Mr Karam Mohamed Abd El Kader
Tel +34 685151485
Mr J O'Mullan
Tel 0151 9292632
Mob 07827667469
Timeline
Class C Driver
Jet2holidays
06.2023 - 07.2024
Customer Helper
Jet2holidays
05.2017 - 06.2023
Sales/Food Delivery Driver
Antonio Viña Medina
08.2016 - 05.2017
Taxi Driver
A&B Taxis
12.2012 - 09.2015
Franchisee Courrier
UK Mail
02.2012 - 11.2012
Courrier
UK Mail
09.2011 - 02.2012
Courrier
DHL Domestic
07.2010 - 09.2011
Class C Driver
Deployment Driving Agency
03.2010 - 07.2010
Licensee/ General Manager
The Waterfront Pub And Eatery
04.2007 - 02.2008
Licensee/Manager of Operations
Bargain Booze
05.2004 - 03.2010
Licensee/General Manager
Republik Bar
10.1998 - 03.2005
Assistant Manager
B-street Cafe
07.1998 - 08.1998
Barman
Club Med
04.1996 - 05.1996
Training Manager
The Montrose Club
06.1990 - 10.1998
High School Diploma -
Ormskirk Grammar School
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