Gaston Arcidiacono

• Provide customer support for products and services within the food industry across Spanish, French, and Mexican markets.

• Translate website content for various company-owned brands.

• Perform pick and pack tasks, including preparing letters and vouchers for distribution across the EU.

• Manage customer data, complaints, inquiries, and general requests efficiently.

• Handle order placements, refunds, and tracking using Magento and Salesforce.

• Oversee community management for multiple brands.

• Train new employees, introducing them to CRM operations and best practices.

• Played a key role in suggesting and refining the implementation of Salesforce CRM, improving workflow and efficiency.

• Work as an AI trainer, assisting in refining AI-driven processes.

Provided customer service for a U.S.-based cellphone company.

• Assisted with cellphone activations, card redemptions, and number porting.

• Utilized CRM tools to manage customer accounts and resolve service issues efficiently.