Gary Raymond Peyper Allison
Ciutadella
Summary
Dedicated, hardworking hotel management professional with extensive daily planning and operations experience with strong problem-solving and customer care skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Skilled in staff training and development.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work History
Hotel and Restaurant Manager
self-employed
10.2011 - 04.2021
- Carefully interviewed, selected, trained, and supervised staff. All staff were trained to be polite, discreet, caring and professional at all times.
- Advised guests on the best way to get to the hotel and assisted with transport (if required) to make sure they arrived safely and happily.
- Met and greeted guests and cared for them during their stay, was always available when needed and always caring (especially with the little details)
- Organized a trouble-free checkout and assisted with transport (if necessary) to make sure their onward journey was as comfortable as possible.
- Worked with staff to make sure the guests had such a happy stay that they were sad to leave and wanted to return.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Encouraged feedback from guests (during and at the end of their stay) to better understand guests needs and to make changes to provide future guests with an even better experience.
- Effectively managed payroll and timekeeping
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw food preparation and monitored safety protocols.
Private Language School Manager / Head of Studies
Inlingua
08.1988 - 06.2006
- Trained teachers on how to use and adapt their communication skills to enable both young and adult students to attain fluency in the language as easily and comfortably as possible
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Made assessments and provided coaching and advice to get the best results
- Managed front desk and signing up of students.
- Monitored student progress and implemented intervention strategies to support student success..
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Managed all school administration and finance.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
Education
ND Nutritional Therapy, Herbal Medicine
01.2006 - 06.2011
- Worked as a naturopathic practitioner in the CNM clinic and as a clinic monitor responsible for patient diagnosis and treatment protocols
Higher Diploma in Education PG - English And Mathematics For Secondary School
12.1980
Bachelor of Arts Honours Degree - English Language And Literature, Mathematics
12.1979
Skills
- Professional client care
- Attention to all the details (including the smallest ones) to keep the clients and the staff happy
- Staff Assignments and Staff Training/Monitoring
- Maintenance and Repair Management
- Managing Reception
- Income and Expense Management
- Managing Files, Records, Administration and Reporting
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
Timeline
Hotel and Restaurant Manager - self-employed
10.2011 - 04.2021
College of Naturopathic Medicine UK - , ND Nutritional Therapy, Herbal Medicine
01.2006 - 06.2011
Private Language School Manager / Head of Studies - Inlingua
08.1988 - 06.2006
University of Witwatersrand - Higher Diploma in Education PG, English And Mathematics For Secondary School
University of Natal - Bachelor of Arts Honours Degree, English Language And Literature, Mathematics
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