Gary Emilio Rincon Alvarez
Barcelona,Barcelona province
Summary
As a highly motivated and adaptable individual I am seeking a new opportunity to utilize my skills and make a meaningful contribution to a company with my proven ability to work effectively in teams as well as my attention to detail and dedication to meeting the needs of customers. I’m confident in my ability to perform in a challenging and fast-faced environment.
Highly organised and detail-oriented professional with extensive administrative experience and a strong commitment to cleanliness. Proficient in Microsoft Office, cash management, and customer service, with proven leadership abilities. Skilled in logistics planning, GPS and route planning, defensive driving, and effective communication. Dedicated to maintaining high standards of service and operational efficiency.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Receptionist
Hotel Onix Fira
Barcelona, Barcelona
04.2025 - Current
- Streamlined front desk operations to manage all customer enquiries efficiently.
- Maintained a tidy reception area to uphold a professional business environment.
- Prepared meeting rooms, ensuring cleanliness and organisation for optimal use.
- Executed administrative tasks to enhance overall office functionality.
- Completed data entry assignments while adhering to strict deadlines.
- Utilised multi-line telephone system for effective management of incoming calls.
- Handled sensitive information with confidentiality and professionalism.
- Assisted with setting up ID cards and access permissions according to site security practices.
Delivery driver
GLOVO, UBER EATS
Barcelona, Barcelona province
11.2021 - 02.2025
- Resolved customer complaints efficiently, enhancing brand reputation.
- Adjusted routes according to traffic conditions to maintain punctuality.
- Ensured timely delivery by adhering strictly to scheduled routes and stops.
- Achieved customer satisfaction with prompt and courteous service.
- Maintained vehicle cleanliness for professional representation of the company.
- Used GPS systems effectively for accurate navigation during deliveries.
- Read maps and followed directions for efficient route planning.
- Checked orders before dispatch, ensuring accuracy.
Restaurant waiter
Sol d'Or-Blanes Restaurant
Girona province, Girona, Spain
03.2021 - 09.2021
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Handled cash register operations, ensuring accurate transactions.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Enhanced customer dining experience by providing top-notch service.
- Promoted daily specials and limited-time offerings to increase sales.
- Managed large group reservations with meticulous attention to detail.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Collaborated with kitchen staff for seamless order delivery.
Sales agent
Alorica
La Romana, Dominican Republic
07.2019 - 11.2020
- Customer service with sales included for the American telecommunications company Verizon USA.
- Enhanced sales performance with thorough knowledge of product range.
- Delivered presentations at company meetings showcasing progress and future plans.
- Managed call queues for efficient customer service.
- Introduced new products to potential clients, resulted in increased interest.
- Built strong client relationships through empathetic communication techniques.
Concierge
Casa de Campo Resort and Villas
La Romana, Dominican Republic
12.2018 - 07.2019
- Conduct check-ins and check-outs for VIP guests in villas on behalf of the hotel, as well as for guests staying in hotel rooms; schedule reservations for any requests, as well as sales of excursions and VIP services to guests staying through Casa de Campo Hotel.
- Organised special requests from guests, ensuring attention to detail.
- Worked closely with hotel staff to ensure consistent communication flow.
- Managed reservation system accurately, reducing booking conflicts.
- 24 hrs privatye buttler/concierge service to vip villa guest
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Coordinated room preparation for special events, delivering impeccable guest service.
- Coordinated dining services to enhance guest experiences.
Telephone operator / Guest service
Casa de Campo Resort and Villas
La Romana, Dominican Republic
02.2015 - 12.2018
- Responsible for providing various services to guests of the Casa de Campo Hotel, as well as to the owners of the villas and all apartment and business complexes within Casa de Campo. He also provides additional telephone and communication services to villa owners. He also provides follow-up and advice to hotel guests, as well as providing amenities and managing reservations made by them for excursions and air bookings, as well as reservations outside the complex.
- Provide technical services alongside maintenance staff to the resort's private villas as well as hotel rooms.
- Oversaw front desk activities to ensure optimal guest service.
- Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
- Assisted customers with inquiries resulting in improved customer service ratings.
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
Education
Certificate - Sales
Casa de Campo Resort and Villas
05.2018 - 05.2018
Certificate - Customer service
Inspire
08.2017 - 08.2017
Bachelor of Business Administration - Tourism
Federico Henriquez & Carvajal
01.2015 - 12.2019
Skills
- Organizational skills
- Microsoft Office
- Cash management
- Communication skills
- Leadership
- Administrative experience
- Customer service
- Logistics planning knowledge
- Cleanliness commitment
- Attention to Detail
- GPS and route planning
- Defensive driving
- Front desk management
- Data entry
- Customer service resolution
- Conflict resolution
- Customer satisfaction enhancement
- Billing experience
Languages
English
Native
German
Elementary
Spanish
Native
French
Intermediate
Italian
Intermediate
Catalan
Native
Affiliations
- Sports
- Baseball
- Basketball
Certification
- AAA Diamond certification
- Forbes travel guide
Timeline
Receptionist
Hotel Onix Fira
04.2025 - Current
Delivery driver
GLOVO, UBER EATS
11.2021 - 02.2025
Restaurant waiter
Sol d'Or-Blanes Restaurant
03.2021 - 09.2021
Sales agent
Alorica
07.2019 - 11.2020
Concierge
Casa de Campo Resort and Villas
12.2018 - 07.2019
Certificate - Sales
Casa de Campo Resort and Villas
05.2018 - 05.2018
Certificate - Customer service
Inspire
08.2017 - 08.2017
Telephone operator / Guest service
Casa de Campo Resort and Villas
02.2015 - 12.2018
Bachelor of Business Administration - Tourism
Federico Henriquez & Carvajal
01.2015 - 12.2019
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