Summary
Overview
Work History
Education
Skills
LANGUAGES
Disclaimer
Timeline
Generic
Garik Derboyan

Garik Derboyan

Barcelona

Summary

Dedicated and motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working independently, acquiring new skills quickly, focusing on customer service, teamwork, multitasking, and time management. Committed to delivering exceptional customer experiences for lasting positive impressions. Proficient in efficiently fulfilling all tasks required by employers within tight deadlines.

Overview

15
15
years of professional experience

Work History

Content Mod

Telus International
09.2022 - 05.2025
  • Reviewed content for compliance with internal policies and procedures.
  • Ensured compliance with community guidelines by monitoring user-generated content.
  • Conducted moderation activities by removing, modifying, and suspending accounts.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Collaborated with other teams within the organization to address issues quickly.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Tracked metrics related to key performance indicators such as response time, resolution rate, in order to measure effectiveness of moderating activities.
  • Worked alongside team and manager to elevate performance metrics.
  • Persistently aimed to refine and improve operational efficiency.

Amazon FBA Seller

Self Employed
02.2018 - 08.2022
  • Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.
  • Monitored customer reviews and feedback to improve product performance.
  • Analyzed sales data to determine areas of improvement for future campaigns.
  • Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
  • Implemented promotional activities such as coupons and discounts to increase sales volume.
  • Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
  • Responded promptly to customer inquiries through email or phone calls.
  • Evaluated current processes and suggested improvements in order to streamline operations.
  • Calculated total purchase amounts, taxes and shipping costs for new products.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Created, managed or automated orders or invoices using order management or invoicing software.

Shop Attendant

Mini Mix Barcelona
08.2015 - 02.2018
  • Assisted customers with product selection and provided information on product availability and pricing.
  • Organized merchandise displays to attract customers and promote sales.
  • Replenished shelves with new inventory as needed.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Inspected returned items for damages and restocked them in appropriate areas.
  • Verified that prices listed on merchandise matched prices charged at checkout.
  • Welcomed customers and offered assistance by asking open-ended questions.
  • Assisted customers with decision-making process by sharing benefits and advantages of various options.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
  • Completed daily checklists for smooth shop operations.
  • Recommended, selected and located merchandise based on customer desires.

Restaurant Shift Manager

Doug Sherry LTD
05.2013 - 05.2014
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved and investigated complaints regarding service, food quality.
  • Inspected all dishes before they were served to ensure quality control standards were met.
  • Ensured that all dishes were prepared quickly while still maintaining high quality standards.
  • Received and stored food and supplies.

Receptionist Administrator

World Flat Birmingham
02.2010 - 09.2013
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Responded promptly to emails from customers and other departments within the organization.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Resolved customer complaints or answered customers' questions.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled and confirmed appointments.
  • Investigated and analyzed client complaints to identify and resolve issues.

Education

Certificate - Customer Service Management

Cambridge College Uk
Slough, Berkshire
08.2007

Certificate - CP of Hospitality And Tourism

Portimão Algarve CP of Hospitality And Tourism
04.2005

Sport And Fitness Administration - undefined

Georgian State University Vake
09.2002

High School Diploma - undefined

High School Tbilisi
Tbilisi
06.1998

Skills

  • Inbound and Outbound Calling
  • Information Security
  • Research
  • Product Sales
  • Conflict Resolution
  • Client Relations
  • Order Processing
  • Payment Processing
  • Product Promotion
  • Customer Relations
  • Problem Resolution
  • Quality Control
  • Customer Service
  • Social media knowledge
  • Content Management
  • Quality Control Analysis
  • Online Editing
  • Organizational Skills
  • Problem Identification
  • Error Correction
  • Effective Communication
  • Problem-solving abilities
  • Excellent Communication
  • Self Motivation
  • Analytical Skills
  • Strong attention to detail

LANGUAGES

Russian: First Language
English: Proficient (C2)
Portuguese: Proficient (C2)
Georgian: Proficient (C2)
Spanish: Upper Intermediate (B2)
Armenian: Proficient (C2)

Disclaimer

May 04, 2024 Dear Hiring Manager, Thank you for your time. It would be a pleasure to speak with you and discuss this opportunity with Company I look forward to hearing from you soon. Upon reviewing your job ad, I believe that my skills i and experience fit well for this position. My time at previous jobs allowed me to hone my abilities and take on more challenging opportunities. I plan to take what I have learned and apply it to this position with the dedication to constantly improve and exceed expectations. Sincerely, Garik Derboyan British Citizen Permanent Residence in Spain Garik Derboyan

Timeline

Content Mod

Telus International
09.2022 - 05.2025

Amazon FBA Seller

Self Employed
02.2018 - 08.2022

Shop Attendant

Mini Mix Barcelona
08.2015 - 02.2018

Restaurant Shift Manager

Doug Sherry LTD
05.2013 - 05.2014

Receptionist Administrator

World Flat Birmingham
02.2010 - 09.2013

Certificate - Customer Service Management

Cambridge College Uk

Certificate - CP of Hospitality And Tourism

Portimão Algarve CP of Hospitality And Tourism

Sport And Fitness Administration - undefined

Georgian State University Vake

High School Diploma - undefined

High School Tbilisi

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Garik Derboyan