Gara Isabel Real Naranjo
Alicante
Summary
I have always been working with Tourism industry, all my work experience is related to customer service. I consider myself a person with great organizational capacity and I always like to have a good coordination with other departments. -I am currently available. -References to request.
Demonstrated proficiency in scheduling and customer service, contributing to cohesive team atmosphere.
Professional in administrative support roles, bringing valuable experience in handling front desk responsibilities and enhancing office efficiency. Known for reliability and adaptability in dynamic environments, consistently contributing to team goals and positive workplace culture. Possesses strong organizational skills and friendly demeanor, essential for maintaining smooth operations.
Overview
25
25
years of professional experience
Work History
Receptionist Assistant
Kampaoh,SL
06.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Assisted in maintaining office organization, enhancing workflow efficiency for team members.
- Developed and implemented improved communication protocols between reception and other departments.
Tour Escort
MSC Cruises
03.2022 - 04.2025
- Guided diverse groups through itineraries, enhancing guest experiences and cultural understanding.
- Delivered informative commentary on destinations, showcasing local history and attractions.
- Coordinated logistics for excursions, ensuring seamless transitions between activities and transportation.
- Fostered positive relationships with guests, addressing inquiries and resolving issues promptly.
Shorex Excursion staff
Pullmantur Cruises (Royal Caribbean)
03.2017 - 03.2020
- Shore excursion staff is responsible for the promotion, selling and dispatching of shore excursions offered in the various ports of calls as directed by the Shore excursions Manager. Shore excursions staff is to resolve any passenger problems and ensure fullest customer satisfaction.
- Conducted regular safety inspections to uphold compliance with maritime regulations.
- Coordinated daily operations to ensure smooth guest experiences aboard cruise ships.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Customer Service Museum shop (Marq)
Esatur Services
11.2015 - 02.2017
- I was working in the archaeological museum of Alicante (Marq) as a sales consultant and customer service.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Touristic Ticket Seller
Strömma Turism
04.2014 - 02.2015
- Swedish Touristic company where I was 2 Summer seasons, selling tickets of Hop-on Hop-off buses and Sight-seeing boats.
- Processed ticket sales through POS systems, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain inventory of tickets and promotional materials.
- Trained new staff on ticketing procedures and customer service protocols for consistency.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
Tourist Guide Attendant
Kuoni Group
04.2013 - 09.2013
- I was working in this company of guides for Spanish passengers arriving on cruises to Stockholm city.
- Led guided tours, enhancing visitor experiences through engaging storytelling and local insights.
- Developed customized itineraries based on client preferences and destination highlights.
- Analyzed feedback to refine tour offerings, resulting in improved customer satisfaction ratings.
- Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
- Trained new hires on company policies, procedures, guiding techniques ensuring consistency across all guided experiences offered.
Sales Assistant
Swarovski Spain
08.2007 - 09.2010
- I was working in this high jewelry company as a sales assistant at Alicante airport, in the boarding area.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Implemented visual merchandising strategies that aligned with brand standards, improving store presentation and appeal.
- Monitored inventory levels regularly, facilitating timely restocking and minimizing stockouts for key products.
- Increased sales by building strong customer relationships and providing excellent service.
Train Hostess
Wagons-Lits (Renfe)
07.2000 - 08.2007
- I was working in this train company as crew member and Chief cabin. Giving service to passengers in cafeteria and first class during our trip.
- Welcomed guests, ensuring positive first impressions and efficient seating arrangements.
- Assisted in training new staff on customer service standards and operational procedures.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Certificate - STCW/2010
Esatur School
03.2016
Sale of Tourist services and Products - undefined
Valencian Community Employment Service
07.2012
Cabin Crew - undefined
Airko Formatik Center
02.2000
Higher Education Training Cycle - undefined
Tourist Development Center (C.D.T)
06.1998
Master of Advanced Study - Hospitality And Tourism Management
Tourism Development Center
Alicante06-1998
Skills
- Good team worker
- Highly organized and efficient
- Ability to make decisions
- Ability to Work Under Pressure
- Communicative
- Flexibility and Adaptability
Languages
Spanish
Bilingual or Proficient (C2)
Catalan; Valencian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Swedish
Beginner (A1)
Portuguese
Intermediate (B1)
Italian
Beginner (A1)
Awards
Employee of the month, Working on board., January 2020 — January 2020, I was chosen employee of the month of January on board Pullmantur Cruises by my teammates, Captain and Heads of departments.
Timeline
Receptionist Assistant
Kampaoh,SL
06.2025 - Current
Tour Escort
MSC Cruises
03.2022 - 04.2025
Shorex Excursion staff
Pullmantur Cruises (Royal Caribbean)
03.2017 - 03.2020
Customer Service Museum shop (Marq)
Esatur Services
11.2015 - 02.2017
Touristic Ticket Seller
Strömma Turism
04.2014 - 02.2015
Tourist Guide Attendant
Kuoni Group
04.2013 - 09.2013
Sales Assistant
Swarovski Spain
08.2007 - 09.2010
Train Hostess
Wagons-Lits (Renfe)
07.2000 - 08.2007
Sale of Tourist services and Products - undefined
Valencian Community Employment Service
Cabin Crew - undefined
Airko Formatik Center
Higher Education Training Cycle - undefined
Tourist Development Center (C.D.T)
Certificate - STCW/2010
Esatur School
Master of Advanced Study - Hospitality And Tourism Management
Tourism Development Center
Similar Profiles
María Amparo Viozquez LopezMaría Amparo Viozquez Lopez
Jefa De Ventas at Autonomo En Ropa Viozquez SL Y Diarovi SlJefa De Ventas at Autonomo En Ropa Viozquez SL Y Diarovi Sl
Kianna WatkinsKianna Watkins
Assistant Community Manager at SL Nusbaum Realty CoAssistant Community Manager at SL Nusbaum Realty Co
Mark CorsettiMark Corsetti
Systems Engineer at SL Green Realty CorpSystems Engineer at SL Green Realty Corp
Kayla SpataforaKayla Spatafora
Content Moderation Associate at Robinhood Markets, Inc.Content Moderation Associate at Robinhood Markets, Inc.
Enrique Botía BarberáEnrique Botía Barberá
Generative AI Engineer at IP Mind LTDGenerative AI Engineer at IP Mind LTD