GANGA KHATRI
Barcelona,Spain
Summary
Customer service professional with strong expertise in VIP client management, reservation management and multilingual communication, consistently focused on customer satisfaction. Proven ability to resolve complex issues through effective problem solving while maintaining high quality assurance and quality control standards. Experienced in team training to enhance service delivery and ensure consistent, customer-centric performance across operations, with a career goal of further developing leadership responsibilities in client-focused environments.
Overview
6
6
years of professional experience
Work history
Hostess Supervisor / Guest Relations
Nobu Hotel Barcelona
Barcelona
2023.06 - 2026.03
- Manage reservations and guest flow in a high-end environment
- Provide personalized service to VIP clients
- Train staff and ensure company standards
- Handle complaints and coordinate with departments
Liaison Officer
United Nations (UN)
, Spain
2025.05 - 2025.07
- Assisted senior leadership with effective communication strategies.
- Supported management in coordinating schedules and handling confidential information.
- Facilitated connections among stakeholders and departments to enhance collaboration.
- Maintained accountability for first point-of-contact, addressing issues and escalating complex concerns for further remediation.
Sales Associate
Evershine Clima
Barcelona , Spain
2022.04 - 2023.04
- Supported customers by addressing inquiries and enhancing sales through effective service.
- Facilitated training for new staff members to boost team performance.
- Promoted products actively to contribute to sales goals.
Customer Service Representative
Centro Técnico Correctivo SL
Barcelona , Spain
2020.09 - 2022.03
- Resolved customer inquiries and supported high call volumes effectively.
- Cultivated positive relationships with customers, enhancing brand loyalty and encouraging repeat business.
- Addressed conflicts by delivering timely and effective solutions to customer disputes.
- Provided technical assistance, improving overall user experience.
Education
Commerce Management - Marketing
Næstved Campus
Næstved, DenmarkGED -
Arunima High School
Kathmandu, NepalSkills
- Customer service and support
- VIP client management
- Communication skills
- Problem solving
- Team training
- Quality control and assurance
- Multilingual proficiency
- Customer satisfaction focus
- Reservation management
Languages
English
Fluent
Spanish
Fluent
Nepali
Fluent
Hindi
Fluent
Catalan
Beginner
Timeline
Liaison Officer
United Nations (UN)
2025.05 - 2025.07
Hostess Supervisor / Guest Relations
Nobu Hotel Barcelona
2023.06 - 2026.03
Sales Associate
Evershine Clima
2022.04 - 2023.04
Customer Service Representative
Centro Técnico Correctivo SL
2020.09 - 2022.03
Commerce Management - Marketing
Næstved Campus
GED -
Arunima High School