Gaël Suja Rondeau
Madrid
Summary
With extensive experience as an Incident Manager, I focus on the insurance and assistance industry. My expertise spans a range of tasks and projects, such as roadside assistance, medical evacuation logistics, and home insurance. I coordinate global assistance operations daily, working fluently in French, Spanish, and English.
In this dynamic field, teamwork is essential, and I thrive in promoting effective collaboration among diverse groups. By recognizing each team’s unique needs and strengthening relationships, I consistently contribute to achieving optimal results.
Overview
1
1
year of professional experience
Work History
IMA IBERICA ASISTENCIA
01.2019 - 01.2019
- Customer support, conflict resolution,
- Proficient application of diverse insurance contracts.
- Roadside assistance logistics.
BUILDING DOORMAN
ANTONAYA S.A
01.2018 - 01.2018
- Coordination,
- Maintenance, and Cleaning;
- Enhanced provider relations through coordination
- Handyman.
- Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
IMA IBERICA ASISTENCIA
01.2021
- Team supervising.
- Medical secretary of a 20-doctor team, assuring proper liaison with the operations team.
- Customer support (French, Spanish, and English), conflict resolution, proficient application of diverse insurance contract application.
- Medical assistance, including medical evacuations, medical repatriation logistics, medical airplane organization, hospital transfers, and ambulances.
- Personal and Home insurance assistance
- Roadside assistance logistics.
Education
High School Diploma -
LYCÉE FRANÇAIS DE MADRID
MadridTERSAC BOARDING SCHOOL BORDEAUX
BordeauxSound Engineering -
SAE INSTITUTE
Skills
- Team supervision
- Creativity
- Resilience
- Teamwork
- Task distribution
- Networking
- Project management
- MS Office
Languages
C1, NATIVE, NATIVE
Languages
Spanish
First Language
French
Proficient (C2)
C2
English
Advanced (C1)
C1
References
References available upon request.
Timeline
IMA IBERICA ASISTENCIA
01.2021
IMA IBERICA ASISTENCIA
01.2019 - 01.2019
BUILDING DOORMAN
ANTONAYA S.A
01.2018 - 01.2018
High School Diploma -
LYCÉE FRANÇAIS DE MADRID
TERSAC BOARDING SCHOOL BORDEAUX
Sound Engineering -
SAE INSTITUTE
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