GABRIELA GUILLÉN
MADRID
Summary
Experienced International Business graduate with a strong background in the commercial field, specializing in sales and purchasing with customer service focus. Effective communication skills and language proficiency enable thriving in multicultural and dynamic environments. Professional profile combines technical knowledge with interpersonal abilities to tackle the challenges of the global market.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interpreter
Language Line Solutions
02.2023 - 08.2024
- Certified English-Spanish interpreter with specialization in medical and legal terminology.
- Outstanding experience in customer service and 911 emergency services.
- Maintained message content, retain detailed information, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Human Resources Intern
SANOFI Aventis
02.2021 - 08.2021
- Supply chain management and optimization.
- Modernization of processes with the updating and maintenance of online catalogs.
- Development and administration of a comprehensive database.
- Execution of mass quotations and audits to ensure compliance with quality standards.
- Recognized for the successful training of more than 70 suppliers.
Sales Associate
ENTREDESA S.A De C.V
05.2019 - 09.2019
- Optimization of the customer's shopping experience through personalized and specialized attention.
- Development and enrichment of the commercial contacts database, boosting the customer network.
Education
Master's Degree - Research in Psychology And Consumer Behavior
EAE Business School
Madrid, Spain05-2025
Bachelor's Degree - International Business
Tecnológico De Monterrey ITESM
Toluca, México01.2022
Degree - Business Administration
IÉSEG School of Management
Lille, France01.2022
Skills
- Teamwork
- Problem Solving
- Negotiation Strategy
- Proactivity
- Leadership
- Microsoft Office
- Fluent Bilingualism
- Customer service
- Professional Ethics
- Intercultural sensitivity
- Professional ethics
Languages
English
Advanced (C1)
French
Beginner (A1)
Certification
SAP University Alliance
SAP Certification
August, 2022
Timeline
Interpreter
Language Line Solutions
02.2023 - 08.2024
Human Resources Intern
SANOFI Aventis
02.2021 - 08.2021
Sales Associate
ENTREDESA S.A De C.V
05.2019 - 09.2019
Master's Degree - Research in Psychology And Consumer Behavior
EAE Business School
Bachelor's Degree - International Business
Tecnológico De Monterrey ITESM
Degree - Business Administration
IÉSEG School of Management
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