Gabriel Sintes Junza

• Implementing Cisco networking solutions to provide our clients with latest technologies in security and networking.
• Monitored system to identify connectivity outages and proactively resolve it.
• Deploy High Availability environments in critical services to minimize services downtime.
• Offers Pre-Sales support to our commercial team to close meetings with our potential customers and show Cisco products.
• Provided exceptional customer support through clear communication of technical concepts to non-technical clients.

Deployment of new projects in very big accounts:

(La Caixa, BBVA, IBM Banking Services, Banc de Sabadell, Caja de Ingenieros, Centre de Telecomunicacións i Tecnologies de la Informació de Catalunya - CTTI, Colt).

Resolve hardware incidents in Tier III and Tier IV environments.

(La Caixa, Colt, T-Systems, Indra)

Open new cases with partners and resolve it in short time SLA.

Monitoring critical services and provide a first point of contact between our final client and the technological partners responsible for this service / technology.

• Working exclusively for one client ( Centre de Telecomunicacions i Tecnologies de la Informació - GENCAT).
• Responsible for manage a 24/7 team with 6 operator.
• Creating procedures to identify network problems, and escalates with the different service providers to reduce the downtime of this critical services.
• Participated in quality assurance initiatives by providing constructive feedback on team performance, identifying areas for improvement and suggesting potential solutions.
• Manage ticketing tools like Service Manager, BSM, Remedy, etc...

• Apply rules in security devices to allow access to some internal servers.
• Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.
• Configure some network balancers, apply security certificates to manage secured communications between internal devices, and assure all network is ready to publish to the internet any special requirement for the service..