Gabriel Indriago Salazar
Madrid
Summary
Dynamic and results-oriented Property Manager / Customer Experience & Success Manager with extensive experience in the tourism and hospitality industry, specifically managing tourist apartments for MIT House. Adept at launching and managing properties, enhancing customer satisfaction, and driving operational efficiency. Demonstrated success in implementing customer success strategies, leading sustainability initiatives, and fostering meaningful partnerships to elevate guest experiences. Proven ability to manage and improve customer communications, analyze feedback for continuous improvement, and significantly contribute to the company's brand reputation through focused environmental responsibility. Skilled in cross-functional team coordination and problem-solving, with a commitment to excellence in service delivery and a passion for achieving and exceeding business objectives.
Overview
14
14
years of professional experience
Work History
Customer Experience & Success Manager
MIT House
06.2022 - Current
- Led initiatives to enhance the customer experience, increasing customer satisfaction by 20% as measured by reviews on Airbnb, Booking, and Google.
- Developed training programs for customer service staff with a focus on empathy and effective problem-solving.
- Collected and analyzed customer feedback data to identify areas for improvement and take corrective actions.
- Collaborated with other departments to ensure a consistent and high-quality customer experience across all touchpoints.
- Acted as the key liaison with various partners, fostering collaborations that improved customer experiences through tours, rentals, and discounts.
Property Manager
MIT House
06.2022 - Current
- Oversaw and managed improvements for 350 rental units to ensure tenant satisfaction and comfort.
- Coordinated the launch of over 50 apartments, ensuring they were ready for short-term, long-term, and corporate rentals
- Served as a project manager, coordinating with all departments and creating a comprehensive checklist for each department to expedite the unit approval process, achieving record-fast turnaround times.
- Conducted thorough property inspections before approving a new unit for occupancy, ensuring compliance with quality and safety standards.
- Implemented effective preventive maintenance strategies to extend asset lifespan.
- Developed and maintained strong relationships with property owners and tenants to address concerns and proactively resolve issues.
- Led proposals and campaigns for apartment sustainability, contributing to a significant reduction in resource consumption and reinforcing the company's brand image.
Prosthetic/Orthotist Design Consultant
Freelancer
09.2015 - 06.2022
- Designer of devices to patients based on individual's needs and physician description.
Design Engineer
Calvent Medical
09.2012 - 09.2015
- Designer of orthopedic devices. - Supervisor of manufacturing processes.
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Reduced production costs by optimizing material usage and manufacturing processes.
Maintenance Supervisor
Alimentos Heinz C.A.
09.2011 - 09.2012
- Maintenance planner of the mustard production line equipment.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Improved equipment uptime by diligently scheduling and coordinating preventive maintenance tasks.
English Teacher
IDIOMAS ROUGE C.A.
03.2010 - 09.2011
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
Education
BACHELOR OF Mechanical Engineer -
Universidad Simón Bolívar
10.2010
MECHANICAL ENGINEER EXCHANGE STUDENT PROGRAM -
Oklahoma University
Norman, Oklahoma05.2009
Skills
- Property Management
- Customer Experience & Success Management
- Data Analysis & Feedback Utilization
- Sustainability Initiatives
- Strategic Partnerships Development
- Team Coordination & Leadership
- Problem Solving & Conflict Resolution
- Effective Communication
- Project Management
- Technology Proficiency (CRM, Property Management Systems, Microsoft Office Suite, CAD software)
Additional Details
High level (C1), Mother tongue, Basic Level (A2), PMS: Avantio, Breezeway, Hoomvip, SAP, Ms Office, Ms Teams, AutoCAD, SolidWorks, ANSYS, Volunteer of the Mcdonald's Family Room at Hospital La Paz for the last 4 years., Padel
Personal Information
Date of Birth: 08/27/87
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Customer Experience & Success Manager
MIT House
06.2022 - Current
Property Manager
MIT House
06.2022 - Current
Prosthetic/Orthotist Design Consultant
Freelancer
09.2015 - 06.2022
Design Engineer
Calvent Medical
09.2012 - 09.2015
Maintenance Supervisor
Alimentos Heinz C.A.
09.2011 - 09.2012
English Teacher
IDIOMAS ROUGE C.A.
03.2010 - 09.2011
BACHELOR OF Mechanical Engineer -
Universidad Simón Bolívar
MECHANICAL ENGINEER EXCHANGE STUDENT PROGRAM -
Oklahoma University
Similar Profiles
AKSHAY INDAPURKARAKSHAY INDAPURKAR
Executive Data Analyst at MIT World Peace University (MIT-WPU)Executive Data Analyst at MIT World Peace University (MIT-WPU)
Maxwell SlingluffMaxwell Slingluff
Process Development Associate II at The Broad Institute of MIT and HarvardProcess Development Associate II at The Broad Institute of MIT and Harvard
Pratik JoshiPratik Joshi
Departmental Exam Coordinator at MIT ADT UniversityDepartmental Exam Coordinator at MIT ADT University