Gabriel Arpad

• Multitasking Expertise: Effectively managed multiple responsibilities, including handling guest check-ins and check-outs, answering phone inquiries, coordinating with housekeeping, and addressing guest needs, all while maintaining high efficiency and attention to detail.

• Friendly and Approachable: Built strong rapport with guests and colleagues by maintaining a welcoming and positive demeanor, ensuring that all visitors felt valued and comfortable during their stay.

Outstanding Performance in Reviews: Consistently garnered 3 or even 4 glowing reviews per month by exceeding guest expectations.

• Customer Satisfaction and Problem Solving: Proactively addressed guest concerns and resolved issues promptly, ensuring a high level of customer satisfaction and fostering loyalty to the Westin brand.

• Responsibility and Commitment: Demonstrated exceptional reliability by consistently arriving early for shifts, ensuring smooth transitions and preparedness for any unforeseen challenges.

• Passion for Hospitality: Thrived in a fast-paced environment, driven by a genuine enthusiasm for delivering excellent service and creating memorable experiences for guests.

• Demonstrated outstanding skills in communicating with customers, both in person, over the phone, and via email, ensuring a positive and satisfactory experience for guests
• Ensured a smooth check-in and check-out process, ensuring that rooms were ready promptly at 3 p.m
• In case of delays, I communicated with the housekeeping department, offered apologies, and provided complimentary cocktail vouchers to affected guests
• Ensured guests were satisfied with their hotel stay, addressing any issues promptly and efficiently
• Recorded any problems in the system for future reference and customer service improvements
• Identified opportunities to offer room upgrades to couples or families in need, providing clear and honest explanations of the benefits of upgraded rooms to enhance the customer experience
• Maintained a high level of punctuality by always arriving 30 minutes before my shift, demonstrating my commitment to excellence and a professional attitude towards my work
• Welcomed guests and clients in friendly, positive manner

• Greeted and welcomed guests with a warm and friendly demeanor
• Managed check-in and check-out procedures efficiently
• Responded to guest inquiries and provided information about hotel services and local attractions
• Handled reservations, cancellations, and modifications through the hotel’s booking system
• Coordinated with housekeeping and maintenance staff to ensure guest rooms were clean and well-maintained
• Resolved guest complaints and issues promptly, ensuring a high level of customer satisfaction

• Ensure customers are consistently happy with our services
• Foster long-term relationships and customer loyalty
• Utilize Gmail and telephone to provide timely and effective customer assistance
• Assisted customers in resolving inquiries and concerns promptly and courteously
• When necessary, customer support escalates unresolved issues to higher levels of management or specialized departments for further investigation and resolution
• Increased positive customer service reviews by offering friendly, helpful and informative customer service
• Maintained excellent customer service and retention by delivering helpful, friendly and efficient customer service