Fynn Ostermann
Dortmund,NW
Summary
Proven achiever with experience at Deutsche Bahn AG, adept in team collaboration and quick learning. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional interpersonal skills and a knack for effective communication. Achieved significant improvements in task efficiency and customer service, underscoring a strong commitment to professional growth and development.
Overview
3
3
years of professional experience
Work History
Internship Student
Deutsche Bahn AG
10.2023 - 12.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Call Center Agent
CCC
03.2021 - 05.2021
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Banking Trainee
National-bank
08.2020 - 02.2021
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
- Training canceled due to COVID
Education
Bachelor of Science - International Management
International School of Management
Berlin,Germany 09.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Interpersonal and Social Skills
- Team Collaboration
- Telephone Etiquette
- Active Listening
Languages
Englisch
Upper intermediate (B2)
German
Bilingual or Proficient (C2)
Timeline
Internship Student
Deutsche Bahn AG
10.2023 - 12.2023
Call Center Agent
CCC
03.2021 - 05.2021
Banking Trainee
National-bank
08.2020 - 02.2021
Bachelor of Science - International Management
International School of Management
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