Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fátima Arroyo Flores

Fátima Arroyo Flores

Granada

Summary

Professional in hospitality industry, bringing extensive experience in training and developing waitstaff to excel in customer service. Known for fostering team collaboration and achieving high standards of service. Adaptable and reliable, with focus on effective communication and leadership.

Overview

18
18
years of professional experience

Work History

Waitress Trainer

Ozone Bowling S.L.
07.2021 - 04.2025
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.

Kitchen Prep Cook

Picnic Tapas
04.2018 - 06.2021
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Cleaning Staff Member

Limpiezas Castor S.L.
02.2007 - 05.2014
  • Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
  • Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.

Education

High School Diploma -

Autoescuela Academia Rally S.L.
Granada, Spain
05-2025

High School Diploma -

William Cespedes Cossio
Santa Cruz De La Sierra, Bolivia
11-2017

GED -

William Cespedes Cossio
Santa Cruz De La Sierra, Bolivia
11-2015

Skills

  • Patience and tact
  • Constructive feedback
  • Energy and enthusiasm
  • Efficient movement
  • Salesmanship
  • Exceptional communication
  • Cash handling

Languages

Spanish
Advanced (C1)

Timeline

Waitress Trainer

Ozone Bowling S.L.
07.2021 - 04.2025

Kitchen Prep Cook

Picnic Tapas
04.2018 - 06.2021

Cleaning Staff Member

Limpiezas Castor S.L.
02.2007 - 05.2014

High School Diploma -

Autoescuela Academia Rally S.L.

High School Diploma -

William Cespedes Cossio

GED -

William Cespedes Cossio

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Fátima Arroyo Flores