FRANCISCO JAVIER MUNOZ RICHARTE
Palma,Balearic Islands
Summary
I’m a travel tech specialist with extensive experience in ERP systems, airline ticketing, and GDS platforms. I enjoy finding ways to navigate complex markets through careful strategy and fair negotiation. Fluent in multiple languages and deeply customer-focused, I’m known for staying resourceful in high-pressure situations and using clear metrics to drive real results and operational efficiency.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Transport Operator
Avoris Corporación Empresarial
Palma, Balearic Islands
2025.01 - Current
- Coordinated cross-departmental communication for seamless execution of projects.
- Introduced innovative technologies into everyday practices, improving overall productivity and efficiency levels within the firm.
- Enhanced productivity by implementing new workflow systems.
- Optimised resource allocation, maintaining a balanced operational cost structure.
- Streamlined business operations to improve efficiency.
- Analysed market trends for informed decision making.
Corporate travel agent
Avoris Retail Division
Palma, Balearic Islands
2023.04 - 2024.12
- Delivered personalised service to high-profile clients, enhancing their overall travel experience.
- Conducted thorough research on destination safety protocols for informed decision-making.
- Conducted calls professionally and politely to maintain excellent service standards.
- Resolved disputes swiftly with suppliers, keeping customer inconvenience at a minimum.
- Managed crisis situations effectively, ensuring minimum disruption to planned itineraries.
- Boosted client satisfaction by expertly managing complex travel arrangements.
- Maintained strong relationships with vendors for better negotiation power in future dealings.
- Maintained accurate records for auditing purposes and ensured compliance with company policies.
- Handled large volume bookings efficiently under pressure, maintaining a high level of accuracy.
- Organised all facets of employee travel including transportation and accommodation needs.
- Coordinated multi-city tours to meet tight deadlines for business meetings.
Education
Bachelor's Degree - Primary Education
Universitat de les Illes Balears
Majorca, Balearic Islands 2012.09 - 2017.02
Skills
- Knowledge of erp systems
- Market insightfulness
- Technical proficiency
- Diplomatic negotiator
- Customer orientation
- Fluent in multiple languages
- GDS system knowledge
- Performance metrics
- Resourceful in crisis situations
- Technical travel systems
- Knowledge of travel software
- Airline ticketing expertise
- Knowledge of geographical locations
Languages
Catalan
Native
Spanish
Native
English
Fluent
Timeline
Transport Operator
Avoris Corporación Empresarial
2025.01 - Current
Corporate travel agent
Avoris Retail Division
2023.04 - 2024.12
Bachelor's Degree - Primary Education
Universitat de les Illes Balears
2012.09 - 2017.02