Summary
Overview
Work History
Education
Skills
Timeline
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FRANCISCO PIMENTEL ANTONORSI

Barcelona

Summary

Dynamic Accounts Receivables Specialist with a proven track record at Omya, adept at resolving billing discrepancies and enhancing compliance adherence. Recognized for improving payment processing efficiency and fostering strong customer communication. Skilled in accounting software and committed to teamwork, ensuring seamless operations and client satisfaction.

Overview

18
18
years of professional experience

Work History

Account Receivables Specialist

Omya
Barcelona
11.2024 - Current
  • Managed customer accounts and processed invoices efficiently.
  • Resolved discrepancies in billing and payment records promptly.
  • Applied company policies to ensure compliance with receivables procedures.
  • Coordinated with sales teams to address client inquiries effectively.
  • Trained new staff on best practices for accounts receivable tasks.
  • Utilized accounting software to track payments and generate reports accurately.
  • Communicated with clients regarding overdue accounts professionally.
  • Processed payments, refunds and adjustments to customer accounts.
  • Responded promptly to customer inquiries regarding their account status or payment history.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Content Moderator

Telus internacional S.L
Barcelona
11.2018 - 07.2024
  • Analyzed flagged content from users and AI to ensure compliance with community standards.
  • Identified and removed hate speech, violence, illegal activities, and other prohibited materials.
  • Collaborated with team members to discuss content trends and share insights on potential risks.
  • Utilized analytics tools to identify online behavior patterns and enhance client engagement.

Tier 2 IT Helpdesk

Webhelp S.L
Barcelona
09.2017 - 11.2018
  • Handle escalated support issues from Tier 1, providing efficient and effective solutions
  • Determine if issues are new or existing, and utilize your specialized knowledge to implement long-term fixes.
  • Collaborate with Tier 1 agents to enhance their problem-solving skills and provide valuable insights.
  • Stay up-to-date with the latest technologies and trends in the IT industry to continuously improve our support offerings.
  • Escalate more complex issues to Tier 2 support in a timely manner, providing all relevant details.
  • Keep clients updated on the status of their queries, managing their expectations.
  • Collaborate with colleagues across different support teams, fostering a positive team spirit

Accounts Receivable Clerk

Rogan Trade SL
Barcelona
11.2016 - 09.2017
  • Processed customer invoices and payments efficiently for timely account updates.
  • Communicated regularly with clients regarding outstanding balances and payment terms.
  • Collaborated with sales team to resolve billing discrepancies and disputes.
  • Assisted in preparing financial reports for management review and analysis.
  • Monitored aging accounts receivable to identify potential collection issues promptly.

Accounts Payables Specialist

La rocola CA
Maracaibo
07.2010 - 07.2015
  • Verify and process invoices and payments in the accounting system.
  • Communicate with suppliers to resolve billing and late payment issues.
  • Review and reconcile supplier account statements.
  • Ensure compliance with company policies and procedures regarding accounts payable.
  • Maintain a high level of efficiency in accounting processes related to accounts payable.
  • Successfully reduced accounts payable processing time by 30% through process improvements and automation
  • Improved vendor satisfaction ratings by 25% through proactive communication and issue resolution
  • Collaborated with cross-functional teams to implement a new accounts payable system, resulting in increased efficiency and accuracy.

Head of Customer Success

La rocola CA
Maracaibo
05.2007 - 07.2010
  • Customer Support: I acted as a liaison between the customer and the company, addressing any issues or concerns that may arise. This included resolving standard queries, providing timely solutions, and ensuring that the product meets the customer's needs.
  • Data Analysis: analyzed customer data to gain insights into their behavior and needs. Monitored customer health scores and identify opportunities for improvement or growth within customer accounts.
  • Cross-Functional Collaboration: Worked closely with various teams within the organization, such as sales, marketing, product development, and support.

Education

Management and Marketing -

EAE BUSSINES SCHOOL
Barcelona
06.2012

Accountant -

Univerdad Rafael Belloso Chacin
Venezuela
01.2005

Skills

  • Teamwork and collaboration
  • Multitasking ability
  • Adaptability and flexibility
  • Pressure management
  • Microsoft Office proficiency
  • Quick learner
  • Effective communication
  • Team-oriented mindset
  • SAP expertise
  • Attention to detail
  • Payment reconciliation skills
  • Accounts management strategies
  • Billing resolution techniques
  • Accounting software proficiency
  • Customer communication skills
  • Data analysis capabilities
  • Compliance adherence practices
  • Cash application processes
  • General ledger management

Timeline

Account Receivables Specialist

Omya
11.2024 - Current

Content Moderator

Telus internacional S.L
11.2018 - 07.2024

Tier 2 IT Helpdesk

Webhelp S.L
09.2017 - 11.2018

Accounts Receivable Clerk

Rogan Trade SL
11.2016 - 09.2017

Accounts Payables Specialist

La rocola CA
07.2010 - 07.2015

Head of Customer Success

La rocola CA
05.2007 - 07.2010

Management and Marketing -

EAE BUSSINES SCHOOL

Accountant -

Univerdad Rafael Belloso Chacin

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FRANCISCO PIMENTEL ANTONORSI