Francisco Bragança

• Collaborated with Sales Partner Managers, Customer Success, and Marketing Teams: Developed customer-centric engagement strategies by prioritizing direct interactions and leveraging data insights to enhance satisfaction and loyalty across multiple segments.
• Designed and Delivered Tailored Learning Content: Created and customized product-specific learning materials, utilizing diverse formats and recommending optimal learning methodologies to ensure maximum knowledge retention and participant engagement.
• Data-Driven Persona Development: Analyzed and prepared regular KPI reports to develop detailed customer personas based on robust data and insights, enabling a deeper understanding of customer motivations, challenges, and behaviors for more targeted engagement strategies.
• Optimized Go-to-Market Channels: Conducted thorough assessments of go-to-market channels, optimizing channel selection and call plans to align with customer preferences and drive maximum engagement and responsiveness.
• Accelerated Customer Success: Enabled and coached SAP Partner Ecosystem, driving customer success through tailored enablement programs and proactive engagement with partners.
• Provided Solution Expertise and Partner Support: Delivered expert guidance on SAP-led solutions, engaging with partners to foster innovation and drive the adoption of new technologies.
• Built Partner Capabilities: Ensured partners were equipped with the necessary tools and knowledge to support their Customer Value Journey, focusing on capability-building initiatives.
• Trusted Advisor in SAP Cloud Solutions: Acted as a trusted advisor to partners, delivering quality and value in SAP Cloud Solutions through ongoing support and strategic advice.

• Led and Expanded the Brazil Service Consulting Organization: Successfully managed and grew the consulting team to 24 members, driving performance and expanding the organization's impact across Brazil.
• Directed High-Performing Consulting Teams: Led solution consulting teams in executing strategic initiatives that aligned with business objectives, delivering customized solutions that meet customer needs and exceeded expectations.
• Collaborated with Senior Leadership: Worked closely with senior leadership to develop and implement customer-centric solutions, ensuring alignment with both regional and global strategies, resulting in significant improvements in customer satisfaction and retention.
• Data-Driven Solution Optimization: Leveraged data insights and key performance indicators (KPIs) to optimize solution delivery, driving operational efficiency, maintaining high-quality standards, and achieving revenue growth targets.
• Strategic Collaboration with Commercial Team: Partnered with the Commercial Team to define Statements of Work (SOW) and plan organizational development initiatives, ensuring alignment with broader business goals.
• Risk and Escalation Management: Monitored economic status, identified potential risks, and managed escalations to ensure project success and minimize disruptions.
• Improved Customer Satisfaction: Increased customer satisfaction (Net Promoter Score) from -16% in 2015 to 13.6% in 2017 by implementing customer-focused strategies and improving service delivery.
• Revenue Growth: Boosted services revenue from EUR 4.7M in 2015 to EUR 9.7M in 2017 through strategic consulting solutions and customer engagement initiatives.
• Recognition for Leadership: Awarded the "Lead by Example" accolade in 2016 for exceptional leadership, fostering team collaboration, and driving organizational success.

Oceaneering provides a comprehensive range of services and products, including remotely operated vehicle (ROV) services, specialty oilfield subsea hardware, deepwater intervention, crewed diving services, non-destructive testing, engineering and project management, as well as surveying and mapping services. Its offerings are marketed globally to oil and gas companies, government agencies, and firms in industries such as aerospace, marine engineering, mobile robotics, and construction.

• Led End-to-End Supply Chain Operations: Oversaw procurement, import/export, planning, warehouse management, inventory control, and logistics, ensuring seamless operations across the supply chain.
• Team Leadership: Supervised a team of 3 managers and 20 employees within the Supply Chain Team, fostering collaboration and driving operational efficiency.
• Strategic Sourcing and Contract Negotiation: Developed and executed effective sourcing strategies while negotiating contracts to secure optimal terms and conditions for the business.
• Enhanced Inventory Control and Compliance: Streamlined inventory control processes, ensuring alignment with local regulations and improving operational accuracy and efficiency.
• Supplier Performance Management: Conducted supplier audits and implemented performance management processes, ensuring high-quality standards and long-term supplier relationships.