Francesco Porcaccio
Barcelona
Summary
Dedicated professional with a strong background in customer service and passenger service, demonstrating exceptional stress management and problem-solving skills. Known for a friendly and pleasant manner, flexibility, and assertiveness, ensuring high levels of customer satisfaction. Proven ability to work effectively in team-oriented environments while maintaining professionalism. Career goals include further enhancing customer service expertise and contributing to a dynamic team.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Ryanair
12.2023 - 06.2024
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
Waiter
Pizzeria Porzio
12.2017 - 02.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
Customer Service Agent
Transcom
06.2024 - I currently work here
- Resolved customer queries over phone and by email.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Cabin crew course -
Air Hostess
Barcelona06.2023
High school -
Scuola Rossini
Napoli01.2021
Skills
- Stress management
- Friendly and pleasant manner
- Flexibility
- Passenger service
- Assertiveness
- Teamwork orientation
- Problem-solving
- Customer Service
- Professionalism
Languages
Italian
Native Speaker
English
Advanced (C1)
Spanish
Upper intermediate
B2
Personal Information
- Passport Number: YC1443146
- Date of birth: 1999-03-12
- Nationality: Italian
Timeline
Customer Service Agent
Transcom
06.2024 - I currently work here
Cabin Crew
Ryanair
12.2023 - 06.2024
Waiter
Pizzeria Porzio
12.2017 - 02.2023
Cabin crew course -
Air Hostess
High school -
Scuola Rossini