Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Francesco Porcaccio

Francesco Porcaccio

Barcelona

Summary

Dedicated professional with a strong background in customer service and passenger service, demonstrating exceptional stress management and problem-solving skills. Known for a friendly and pleasant manner, flexibility, and assertiveness, ensuring high levels of customer satisfaction. Proven ability to work effectively in team-oriented environments while maintaining professionalism. Career goals include further enhancing customer service expertise and contributing to a dynamic team.

Overview

7
7
years of professional experience

Work History

Cabin Crew

Ryanair
12.2023 - 06.2024
  • Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
  • Ensured compliance with aviation regulations and company policies throughout all cabin operations.

Waiter

Pizzeria Porzio
12.2017 - 02.2023
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Greeted new customers, answered initial questions and took drink orders.

Customer Service Agent

Transcom
06.2024 - I currently work here
  • Resolved customer queries over phone and by email.
  • Handled high-volume telephone calls to address and resolve customer queries.

Education

Cabin crew course -

Air Hostess
Barcelona
06.2023

High school -

Scuola Rossini
Napoli
01.2021

Skills

  • Stress management
  • Friendly and pleasant manner
  • Flexibility
  • Passenger service
  • Assertiveness
  • Teamwork orientation
  • Problem-solving
  • Customer Service
  • Professionalism

Languages

Italian
Native Speaker
English
Advanced (C1)
Spanish
Upper intermediate
B2

Personal Information

  • Passport Number: YC1443146
  • Date of birth: 1999-03-12
  • Nationality: Italian

Timeline

Customer Service Agent

Transcom
06.2024 - I currently work here

Cabin Crew

Ryanair
12.2023 - 06.2024

Waiter

Pizzeria Porzio
12.2017 - 02.2023

Cabin crew course -

Air Hostess

High school -

Scuola Rossini
Francesco Porcaccio