Hi, I’m
FRANCESCO GIGLIO
Sales Consultant
BARCELONA
Summary
Talented professional successful at consistently delivering highest quality service, focused on going extra mile and keep customers happy. Experience in sales and customer service with proven abilities in growing business revenue. Committed to attractive new customers by maintaining consistent excellence in service.
Overview
9
years of professional experience
4
Languages
Work History
FENNER PRECISION POLYMERS UK ( MICHELIN GROUP )LINCOLN
Sales Consultant & Account Management
02.2017 - 06.2024
Job overview
- Recommended process improvements that could enhance sales performance.
- Analyzed customer needs and identified solutions to meet their requirements.
- Generated leads through cold calling, networking, and referrals.
- Established long-term relationships with key contacts at client companies.
- Identified areas of improvement within existing processes and procedures.
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and preferences to recommend appropriate products.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Provided detailed product information to customers, including features, prices, and availability.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
JESSOPS EUROPE LTDLeeds
Sales Advisor & Photography Trainee
01.2015 - 02.2017
Job overview
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Developed essential skills and techniques through diligent sales practice.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
University of Naples, Federico IINaples
M.D. from Philosophy
09-2015
Skills
- CRM proficiency
- Pipeline Management
- Product and service knowledge
- Relationship Management
- Verbal and written communication
- Customer Service
- Account Management
- Customer Portfolio Management
- Problem-Solving
- B2B sales
Languages
Italian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
German
Elementary (A2)
A2
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MICROSOFT OFFICE
ORACLE JDE E1 ERP SYSTEM
REFERENCE
Laurence Merrick
Quality Manager
Fenner Precision UK
Tritten Road
Lincoln
England
LN6 7AF
To whom it may concern,
I am writing on behalf of Francesco Giglio regarding the position he is applying for.
I have worked with Francesco for three years and in that time, he has always provided the highest level
of support in his role as Customer Service Representative.
Francesco was a pleasure to work with, always presenting a positive, pro-active attitude towards his
work, his colleagues and associates and the customers he dealt with.
He is a very well organized, efficient and extremely competent. His communication and mediation skills
are excellent and his ability to control customer demand and call-offs with stock levels of temperature
sensitive products being held in foreign country distribution companies ensured the success of long-term
supplier/ customer relationships.
When dealing with customer quality related issues, Francesco was always professional and supportive in
assisting me to resolve them in the most efficient and amicable way possible.
The same can be said for ensuring the control of product shipments from the UK, through Europe to a
distribution centre in Italy. Francesco ensured these activities were controlled, managed and expedited
smoothly by working with all associates working within the supply chain.
I highly recommend Francesco for any position or endeavour he may pursue.
He would be a valuable asset to your organization.
You can contact me at any time via the email address or telephone number provided below should you
have any question in this regard.
With very best regards
Laurence Merrick
Email: I.d.merrick@Icloud com
Telephone: 0044 (+) 7484 894205
Timeline
Sales Consultant & Account Management
FENNER PRECISION POLYMERS UK ( MICHELIN GROUP )
02.2017 - 06.2024
Sales Advisor & Photography Trainee
JESSOPS EUROPE LTD
01.2015 - 02.2017
University of Naples, Federico II
M.D. from Philosophy
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