Francesco Biancalani
Costa Adeje,Tenerife
Summary
Experienced in developing and motivating strong restaurant/front desk teams to assist customers. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Restaurant Supervisor
La Tratto
08.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Restaurant Team Member
Alta Marea Restaurant
10.2022 - 08.2023
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Events Team Coordinator
Kye Events & Catering
09.2021 - 11.2022
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Assisted event manager in achieving revenue goals set for events and catering.
- Drove excellent guest service for events and conducted evaluations after completion.
- Hired, trained and supervised volunteers and support staff required for events.
- Trained and supervised event staff to complete tasks on time.
Hotel Front Desk Supervisor
Fattoria Il Milione
04.2017 - 06.2021
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Desk Agent
Hotel Golf
02.2007 - 03.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Receptionist on Board
Radisson Seven Seas Cruises
02.2004 - 05.2006
- Embarkation and disembarkation procedures providing professional, friendly and knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist/night Auditor on Board
Silversea Cruises
12.2002 - 02.2004
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waiter
Crystal Cruises
11.2000 - 10.2002
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Hotel Operations Technician - Tourism
Hotel School Aurelio Saffi
Florence, Italy06.1991
Skills
- Restaurant Policies and Procedures
- Production Efficiency
- Staff Supervision
- Team Coordination
- Hospitality Management
- Guest Satisfaction
- Staff Training
- Customer Service
- Problem Resolution
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Advanced (C1)
French
Upper intermediate (B2)
Dutch
Elementary (A2)
Timeline
Restaurant Supervisor
La Tratto
08.2023 - Current
Restaurant Team Member
Alta Marea Restaurant
10.2022 - 08.2023
Events Team Coordinator
Kye Events & Catering
09.2021 - 11.2022
Hotel Front Desk Supervisor
Fattoria Il Milione
04.2017 - 06.2021
Front Desk Agent
Hotel Golf
02.2007 - 03.2017
Receptionist on Board
Radisson Seven Seas Cruises
02.2004 - 05.2006
Receptionist/night Auditor on Board
Silversea Cruises
12.2002 - 02.2004
Waiter
Crystal Cruises
11.2000 - 10.2002
Hotel Operations Technician - Tourism
Hotel School Aurelio Saffi
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