Francesca Noguera
Lanzarote
Summary
Passionate and experienced hotelier. Skilled in operations management, people leadership and guest satisfaction. Extensive career in hospitality working internationally in various countries and hotel chains. Looking for an opportunity to grow in the luxury sector by contributing with my experience and skills.
Overview
12
12
years of professional experience
Work History
General Manager
Sol Lanzarote All Inclusive 4* by Melia
01.2023 - Current
- Ensured standards are put in place for guest satisfaction with continuous growth in our quality results, managing to achieve the KPIs
- Contracting and setting up strategies with revenue and sales with an impact in rate increase by more than 20% vs last year
- Setting budgets and financial strategies, with an impact in profit margins and financial growth
- 40% GOP margins in 2023
- Following Melia Hotels International and property requirements through meetings and result presentations
- Maintained a clean, safe, and welcoming environment for all guests and staff.
Resident Manager - Hotel Manager
Melia Llana & TUI Blue Cabo Verde 5*
04.2019 - 01.2023
- Assisted in the day-to-day operations of a high-end hotel, ensuring exceptional guest experiences and smooth operations across all departments
- Enhanced the VIP Level experience
- Increased guest satisfaction maintaining Melia Llana in first place of Tripadvisor
- Supervised the overall look & feel of both hotels
- Worked to accomplish the financial goals and assisting in the preparation of the annual budgets
- Following the Melia Hotels International and TUI standards for both properties
- Setting up new contracts to increase sales
- Led the F&B areas to high standards mainly for the exclusive Asian restaurant
- Successfully reopened both properties after the pandemic.
Rooms Division Manager
Melia Dunas & Sol Dunas 5*
11.2016 - 04.2019
- Assisted in the day-to-day operations, ensuring exceptional guest experiences and smooth operations across all departments
- Provided outstanding customer service by managing guest inquiries, complaints, and requests
- Assisted in the management and training of a team of 200+ staff across the room departments
- Managed room inventory, ensuring efficient and cost-effective operations
- Coordinated corporate events and managed group bookings, resulting in increased revenue and occupancy rates.
Rooms Division Manager
Boutique Hotel DO 5*GL
01.2016 - 11.2016
- Coordinated and supervised the operations of the departments of reception, housekeeping, and maintenance
- Organized and planned the daily operations, budgeting, staff, and orders
- Took care of guests and their satisfaction, TOP 5 Tripadvisor Barcelona.
Assistant VIP Lounge-Front Office Manager
Jumeirah Emirates Towers 5*
03.2014 - 12.2015
- Supervised the reception operations, successfully maintained department KPIs
- Supervised the daily operations of the executive lounge with special attention to the hotel's TOP VIPs.
Front Office Supervisor
JW Marriott Marquis 5*
07.2012 - 02.2014
- Pre- Opening Team of the "Tallest Hotel in the World"
5* Star Hotel with 1608 Rooms, 18 Food and Beverage outlets, 32 meeting rooms Business Hotel - Established standards for the front office team (LSOP).
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Otto Walter Course 1 Executive Leadership and People Management -
Bachelors Degree in Tourism -
Universitat Oberta de Catalunya Spain
01.2023
Master Certificate in Hospitality Management -
ECornell University USA
01.2020
Hospitality Management -
ECornell University USA
01.2019
Hospitality Management -
Holmes College Australia
01.2011
Skills
- Ability to work under pressure
- Strong communication skills
- Operations Management
- Attention to detail
- Positive attitude
- Analytical skills
- Leadership and team building
Languages
Spanish Native
Catalan Native
English Proficient
French Intermediate
Timeline
General Manager
Sol Lanzarote All Inclusive 4* by Melia
01.2023 - Current
Resident Manager - Hotel Manager
Melia Llana & TUI Blue Cabo Verde 5*
04.2019 - 01.2023
Rooms Division Manager
Melia Dunas & Sol Dunas 5*
11.2016 - 04.2019
Rooms Division Manager
Boutique Hotel DO 5*GL
01.2016 - 11.2016
Assistant VIP Lounge-Front Office Manager
Jumeirah Emirates Towers 5*
03.2014 - 12.2015
Front Office Supervisor
JW Marriott Marquis 5*
07.2012 - 02.2014
Otto Walter Course 1 Executive Leadership and People Management -
Bachelors Degree in Tourism -
Universitat Oberta de Catalunya Spain
Master Certificate in Hospitality Management -
ECornell University USA
Hospitality Management -
ECornell University USA
Hospitality Management -
Holmes College Australia
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