Francesca Mitton

With over twenty years of experience driving results and innovative problem-solving, I am recognized for my ability to get things done. I approach challenges with unwavering optimism and enthusiasm, always striving to improve outcomes for all involved. Empathetic to people's perspectives allows me to bring people together, foster collaboration, create an encouraging environment to successfully accomplish objectives and complete projects. I lead cross-functional teams through process improvements opportunities to gain operational efficiencies, adapt to evolving business needs and align to organizational goals. My motivation comes from intentionally crafting the change experience through and with leadership alignment to support individual growth potential and goal achievement.

• Created strategy for and led organizational change management efforts for healthcare and IT initiatives including system installations, mergers and acquisitions, joint operating agreements, new business ventures, customer service delivery models, process improvement initiatives and organizational restructures. Scope included change readiness assessments, leadership alignment development, workflow impact analysis and optimization, stakeholder engagement, job impact and employee retention mitigation, training planning including needs and competency assessments, communication strategy creation and implementation, and adoption optimization with performance management metrics.
• Collaborated with executive team members to define project scope, objectives, and expectations. Developed project schedules, detailed cutover and activation plans, responsible for project communication including project meetings, progress updates to stakeholders leveraging Microsoft tools, ClickUp and SharePoint. Prioritized and managed competing tasks to maintain timeline and meet key milestone dates. Identified and escalated risks with mitigation recommendations. Oversaw vendor relations.
• Held various nurse roles including bedside care nurse, adjunct instructor, physician office nurse, home health care nurse, committee member, and informatics positions. Although varied, common to each was a focus on identifying and implementing improvements to enhance patient care & safety based on best practice recommendations and support the business vision. Led communication efforts, mentored team members, and collaborated with medical providers and hospital staff along with facility and community leadership, promoting employee satisfaction and team building and gaining efficiencies through LEAN strategies in operations. Opportunities included applying clinical expertise and knowledge of workflow impacts to evaluate new technology such as new equipment, or software and contributing to organizational process improvement and nursing excellence with shared governance initiatives with the creation of project presentations to illustrate the 'Why'. Led team managing electronic medical record, performing build updates, testing upgrades, creating instructional material and delivering training leveraging a variety of delivery methods along with managing all phases of projects including system integrations.

• Big Bend Hospice, 2022 - 2024. Recommended change initiatives and communication strategies for planned organizational changes. Part of a team designing and proposing new business concept.
• AdventHealth, 2011 – 2021. Advised and supported enterprise leaders to achieve organizational strategic goals on vision roadmap. Worked collaboratively with vendor to re-coup over $60,000 of inappropriate charges.
• Tallahassee Memorial Regional Medical Center, Tallahassee, Florida, 2003 – 2007. Committee leader focused on improving nursing care and patient safety.
• Florida Nurses Association, 1997 – 1998. State Council Member - Worked on numerous initiatives including with Imogene King to develop recommendations for standardized nursing language.
• Florida Nurses Association, 1996 – 1999. President (Tallahassee District). Led district meetings and organized and hosted annual conference (Host Speaker for 3000 Attendees) as well as leading various efforts to promote the nursing profession and networking.
• Florida State School of Nursing, 1992 – 1994. Held multiple leadership roles at Florida State University Nursing School and created advisory group and local community mentorship program.

• A CPOE Journey and the Lessons Learned - Cerner Conference
• Recommendations for Go-Live Support - Cerner Conference
• Communication – For Teachers of an After-School Program
• ABC's – For Aides in a Developmentally Disabled Healthcare Facility

• Prosci Organizational Change Management
• Lean Six Sigma Black Belt (LSSBB)
• Development Dimensions International DDI Facilitator
• Project Management Professional (PMP) Prep Course
• Basic Life Support Certification (BLS)

Traveling

Writing 

Playing Games