Resumen profesional
Datos destacados
Experiencia
Formación
Diplomas
Idiomas
Cronología
Generic
Paloma Ramos Peña

Paloma Ramos Peña

Móstoles,Madrid

Resumen profesional

My desire is to be part of a Business Organization that allows me to apply my acquired knowledge by developing my personal skills and bring my experience in various sectors within the Hospitality and Aviation. Great skills to deal with conflict situations obtaining positive results applying assertiveness and empathy as a way of life and understanding customer service as an essential part. Proactive performing my job with passion and loyalty. Extensive knowledge of emotional intelligence for better communication, dynamic and passionate with great leadership and used to working under pressure to achieve objectives. Eager to learn and grow both professionally and professionally, I love work synergies and the option of being able to create a good work team with its consequent excellent results, capable of ensuring high levels of customer satisfaction.

Datos destacados

13
13
years of professional experience
1
1
Certification

Experiencia

CEO POMPA WEDDINGS & EVENTS

POMPA EVENTOS
MADRID, MADRID
06.2020 - Actual
  • Leadership in the development and execution of short-, medium- and long-term strategies.
    Evaluating results and taking the necessary measures to improve the company's effectiveness and efficiency.
    Creating monthly and annual action plans to establish tasks, objectives and priorities.
    Representing the company in negotiations and corporate or official events.
    Problem solving and incident response.
    Controlling and monitoring budgets and expenses.

EVENTS COORDINATOR & LEAD WEDDING PLANNER

HOTEL PALACE MADRID
MADRID, MADRID
06.2017 - 02.2020
  • Advice to the client to tailor the event best suited to their needs and expectations.
  • Processing of the necessary permits for holding events in public spaces
  • Proposal of promotional, corporate and original gifts for events.
  • Elaboration of the event's image, including the creation of a website and the management of social networks.

EVENTS & SALES MANAGER

SALA EVENTOS FORTUNY
MADRID, MADRID
01.2016 - 06.2017
  • Teamwork to facilitate the achievement of objectives.
  • Problem solving and attention to incidents.
  • Coordination and planning of meetings.
  • Project and program development.

HOTEL MANAGER

MARINS HOTELS
MALLORCA, BALEARIC ISLANDS
01.2014 - 11.2016
  • Documentation and file management.
  • Troubleshooting and incident resolution.
  • Preparation of documentation associated with the initiation and termination of employment relationships.
  • Assistance in the planning and execution of hiring processes, and review of applications.

HOTEL MANAGER

BARCELÓ TORRENOVA
MALLORCA, BALEARIC ISLANDS
04.2007 - 10.2013
  • Control and organization of the establishment's personnel: planning of schedules, assignment of shifts, tasks, vacations, etc.
  • Management and processing of customer complaints and claims.
  • Carrying out periodic inventories and supervision of the establishment's stock.
  • Recruitment and training of new staff..
  • Supervision of the proper functioning of the establishment, quality and service.

Formación

EVENT MANAGEMENT AND PROTOCOL -

VIRENSIS
MADRID
05.2021 - 01/2022

LAW DEGREE -

UNED
MADRID
07.2022 -

POSTGRADUATE DEGREE IN HOTEL MANAGEMENT - TURISMO

LES ROCHES
SUIZA
06.2004

DEGREE IN TOURISM - TURISMO

UNIVERSIDAD EUROPEA DE MADRID
VILLAVICIOSA DE ODÓN
12.2002

HIGH SCHOOL -

WALL LAKED CENTRAL
Michigan

Diplomas

- Walled Lake Central High School of Michigan, EE.UU. Francés- Delf B2- Les Roches School of Switzerland- Alliance Française du Palma Chino- Academia Alquimia de Madrid

Idiomas

Español
Idioma nativo
Inglés
Experto
C2
Francés
Avanzado
C1
Italiano
Intermedio avanzado
B2
Portugués
Intermedio
B1

Cronología

LAW DEGREE -

UNED
07.2022 -

EVENT MANAGEMENT AND PROTOCOL -

VIRENSIS
05.2021 - 01/2022

CEO POMPA WEDDINGS & EVENTS

POMPA EVENTOS
06.2020 - Actual

EVENTS COORDINATOR & LEAD WEDDING PLANNER

HOTEL PALACE MADRID
06.2017 - 02.2020

EVENTS & SALES MANAGER

SALA EVENTOS FORTUNY
01.2016 - 06.2017

HOTEL MANAGER

MARINS HOTELS
01.2014 - 11.2016

HOTEL MANAGER

BARCELÓ TORRENOVA
04.2007 - 10.2013

POSTGRADUATE DEGREE IN HOTEL MANAGEMENT - TURISMO

LES ROCHES

DEGREE IN TOURISM - TURISMO

UNIVERSIDAD EUROPEA DE MADRID

HIGH SCHOOL -

WALL LAKED CENTRAL
Paloma Ramos Peña