Florin Daniel Stancu
Barcelona
Summary
Driven by the quote "Be the change you want to see in the world" I am excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am flexible, detail-oriented and adaptive team player with expertise in equipment operation, customer service and process improvements.
Overview
14
14
years of professional experience
Work History
EDI and E-Invoicing Onboarding Project Manager
HP Inc
Sant Cugat
01.2023 - Current
- Coordinate medium to large e-invoicing/EDI onboarding projects
- Appropriate use of project management tools to deliver process and workload efficiency
- Conduct regular status meetings with internal teams and external partners to track progress against established milestones
- Conduct risk assessment on customized technical requests from partners/customers
- Conduct process documentation and training on potential invoice fallout scenarios for the SCOAH team
- Solve highly complex business issues and by applying recognized subject matter expertise
- Supervise technical delivery between internal teams (QTCA, OIS, Seeburger, etc) and external stakeholders - vendors (Pagero, Tungsten, SAP Ariba) and utsomers/partners
L2 Business User Support
HP INC
Bucharest
01.2017 - 01.2022
- Assist L1 support when needed, in issue qualification or routing
- Manage and coordinate order scheduling/ prioritization requests/ escalation with other
stake holders/ departments - Define actions/plans to improve metrics and performance and oversee implementations
- Perform root cause analysis for recurring issues and propose plans of action to remediate the situations
- S4 Master Data migration from Fusion
- Table maintenance owner
- Rule maintenance owner
- S4 Access coordinator and validator
- Managing repricing activities by engaging with different organizations and IT for the S4 execution
Customer Engagement Management Advisor
HP INC
Bucharest
06.2015 - 01.2017
- Provide daily operational support to a set of Channel Partners via telephone and email
- Manage and coordinate order scheduling/ prioritization requests/ escalation with other
stakeholders/ departments - Backlog order management
- Conduct regular operational reviews ( current status and issues) with partner operational staff\
- Special proce sses & Activities ( special deals, new processes and promotions)
- Proactive backlog monitoring of orders using different tools and reports
- Provide continuous visibility of the order backlog situation to partners and HP
stakeholders - Manage exceptions and specials
- Manage the claim processes and ensure resolution of all channel partner physical and financial claims
- First entry point for the partners regarding claims/ disputes and deal with all written or verbal requests
Operation Associate
Euronet Services
Bucharest
04.2011 - 06.2015
- ATM monitoring by accessing many applications: Excel, Access, Word
- Managing interventions for solving ATM problems
- Cash fill orders processes
- Support for ATM Deployment Department
- Managing reports for clients by using several applications: Monarch, Excel, Access
Education
Master - Noise and Vibration Control
Politehnica University
Bucharest, Romania08-2012
Engineering
Politehnica University
Bucharest, Romania08-2010
Skills
- Data Analysis
- Project tracking
- Project Management
- Root Cause Analysis
- Technical Support
- Staff training and motivation
Languages
Romanian
First Language
English
Proficient (C2)
C2
Timeline
EDI and E-Invoicing Onboarding Project Manager
HP Inc
01.2023 - Current
L2 Business User Support
HP INC
01.2017 - 01.2022
Customer Engagement Management Advisor
HP INC
06.2015 - 01.2017
Operation Associate
Euronet Services
04.2011 - 06.2015
Master - Noise and Vibration Control
Politehnica University
Engineering
Politehnica University
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