Florina-Raluca Cojocaru
Barcelona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Receptionist
Schneider Electric
04.2022 - Current
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
Logistics Operations Officer
Natanek Iberia
10.2020 - 10.2021
- Managed warehouse operations, ensuring timely order fulfillment and accurate record keeping.
- Contributed to company growth by exploring new markets and expanding existing customer base through targeted marketing campaigns.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Championed technology integration into daily workflows improving overall efficiency.
- Developed key performance indicators to measure logistics performance and drive continuous improvement efforts.
Long Haul Flight Attendant
Norwegian Air Shuttle
03.2018 - 09.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe environment for passengers by conducting thorough safety checks and enforcing regulations.
- Delivered outstanding service on long-haul flights with attention to detail, anticipating passengers'' needs before they arose.
- Reduced customer complaints by promptly resolving issues and implementing effective solutions.
- Handled sensitive situations professionally, such as dealing with unruly passengers or medical emergencies onboard.
- Improved communication between crew members through regular briefings, updates, and collaboration during flights.
- Increased overall efficiency by assisting in pre-flight preparations, cabin cleaning, and restocking supplies.
Senior Flight Attendant
FlyGermania Airline
11.2014 - 01.2018
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Achieved high levels of customer satisfaction ratings consistently through proactive problem-solving approach in addressing passenger concerns.
Customer Service Representative
World Class
06.2010 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Specialist in Psychology - Psychology
University of Bucharest
Bucharest06.2010
High School Diploma -
Anastasescu National College
Rosiori De Vede06.2007
Skills
- Telephone skills
- Customer/Client relations
- File Organization
- Verbal and written communication
- Time Management
- Organization skills
- Office Administration
- Strategic Planning
- Problem-Solving
- Multitasking
Certification
2014- Cabin crew training- Boeing 737-800, Airbus320- FlyGermania, Berlin
2018-Cabin crew training- Conversión Boeing 737- Norwegian, Malaga
Hobbies
Painting, dancing, sports.
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Portuguese
Elementary (A2)
Timeline
Administrative Receptionist
Schneider Electric
04.2022 - Current
Logistics Operations Officer
Natanek Iberia
10.2020 - 10.2021
Long Haul Flight Attendant
Norwegian Air Shuttle
03.2018 - 09.2020
Senior Flight Attendant
FlyGermania Airline
11.2014 - 01.2018
Customer Service Representative
World Class
06.2010 - 04.2014
Specialist in Psychology - Psychology
University of Bucharest
High School Diploma -
Anastasescu National College
2014- Cabin crew training- Boeing 737-800, Airbus320- FlyGermania, Berlin
2018-Cabin crew training- Conversión Boeing 737- Norwegian, Malaga
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