Florence Panganiban

• Rotating grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Cleaning and maintaining store aisles and merchandise displays to provide customers with positive experience.
• Pleasantly greeting customers and provided prompt and courteous service.
• Ensuring proper storage conditions for perishable items, resulting in reduced spoilage rates.
• Enhancing store cleanliness through diligent maintenance of aisles, shelves, and display areas.
• Improving customer satisfaction by providing efficient and friendly service at the checkout counter.
• Assisting customers by answering questions and fulfilling requests.
• Replenishing sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Daily cash reconciliation and prepared for spot checks at all times.
• Coordinated regularly with ticketing supervisors and finance department regarding submission of sales reports.
• Ensured the amount is collected accurately and tallies the sales report.
• Ensured no credit facility is given to any customer unless written approval is presented from Country Manager under the finance credit policy.
• Ensured cash/credit card refund are paid in accordance with approved refund forms, after obtaining necessary proof of identification and signature from passengers.
• Provided high standards of support, with a customer service orientated attitude and assisted the team.
• Cash and Credit Card collection from passengers, regarding ticket sales attentively and effectively without any flaw.
• Reported to finance department of any discrepancies, i,e, shortage / excess of cash through documentation with immediate effect.
• Prepared Reconciliation of Daily Sales and Refund Report
• Prepared reports as required, Ticket / revenue stock status

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Developed strong relationships with clients, improving collaboration and negotiation outcomes.
• Conducted thorough market research for informed decision-making on business strategies.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Managed budgets and financial reporting, providing accurate insights into company performance.
• Reduced operational costs through effective resource allocation and management.
• Analyzed data and metrics to identify areas of improvement in operational performance.
• Developed operational processes to help organization adapt to market change.
• Collaborated on operational support tasks to achieve common goal.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Audited salary expenses

Helped business owners, accountants, payroll administrators, computer technicians and Information Technology personnel by walking them through on:

• Preparing checks and paychecks for their vendors and employees.
• Paying liabilities inside Quickbooks.
• Setting up and correcting the payroll items such as Reported Tips In & Out, health and dental insurances, Group Term Life Insurance, local taxes, Clergy Housing Allowances, Child Support and other garnishments.
• Preparing and correcting their federal and state forms if there are amounts or any information that needs to be corrected.
• Troubleshooting connectivity errors

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.