Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiorella Katherine Quispe Vasquez

Fiorella Katherine Quispe Vasquez

Vigo

Summary

Administrative professional with experience in report preparation, data management, and cross-departmental coordination. Completed training in Accounting and Administrative Management (648h, with internship), and proven track record in information handling and internal process management. Skilled in digital tools. B2 English certified. Results-oriented, highly organized, and efficient in remote work environments, with a strong willingness to learn and adapt to new challenges.

Overview

7
7
years of professional experience

Work History

Administrative Intern

AEM – AJYGA S.L.
Vigo
07.2025 - 08.2025
  • Managed organization of accounting and administrative documentation for easy access.
  • Employed office software for effective data entry, tracking, and management.
  • Digitized and archived documents to improve traceability and retrieval.
  • Supported internal reporting processes with accurate data compilation.

Customer Service Agent & Administrative Support

75 cl
Vigo
07.2024 - 12.2024
  • Guided customers in selecting wines tailored to their preferences and occasions.
  • Assisted with stock control, inventory updates, and product replenishment.
  • Provided administrative support in order processing and inventory record management.
  • Delivered attentive, knowledgeable service to enhance client satisfaction and loyalty.

Administrative – Customer Experience Management

iVisa
Lima
01.2019 - 01.2023
  • Compiled and analyzed daily, weekly, and monthly reports for informed decision-making.
  • Managed and monitored TrustPilot reviews, addressing issues to enhance customer satisfaction.
  • Coordinated with multiple departments to optimize processes and expedite case resolutions.
  • Conducted information searches and verifications in internal systems, ensuring accuracy and deadline compliance.

Education

Accounting&Administrative Management for Auditing -

LideraK
01.2025

Leadership Skills and Team Management -

FeSMC
01.2025

Digital Transformation -

FeSMC
01.2024

Translation & Interpretation -

Lima
01.2018

Skills

  • Google Workspace
  • Data management and entry
  • Email and chat assistance
  • Collaborative cloud tools
  • Problem-solving
  • Adaptability
  • Time management Tools
  • Cloud Base Tools
  • Communication
  • Basic Software proficiency

Languages

  • Spanish, Native
  • English, B2 Level (Cambridge Certificate)
  • Portuguese, Intermediate reading and comprehension

Timeline

Administrative Intern

AEM – AJYGA S.L.
07.2025 - 08.2025

Customer Service Agent & Administrative Support

75 cl
07.2024 - 12.2024

Administrative – Customer Experience Management

iVisa
01.2019 - 01.2023

Accounting&Administrative Management for Auditing -

LideraK

Leadership Skills and Team Management -

FeSMC

Digital Transformation -

FeSMC

Translation & Interpretation -

Fiorella Katherine Quispe Vasquez