Finlay Joy
Edinburgh ,Scotland
Summary
A supervisor with 2 years of experience in complex problem solving in a timely manner, while navigating the unique and varying individual needs of each customer. Tailoring customer interactions to provide the best service and produce results of the highest calibre. I had also led a team and improved productivity and efficient task completion. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organisational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Bar Supervisor
Freddy’s
Edinburgh , Scotland
11.2024 - Current
- Supervised daily bar operations, ensuring adherence to safety protocols and efficient, well informed service .
- Trained new staff on beverage preparation and customer service standards, enhancing team performance and service quality.
- Managed inventory levels, coordinating timely restocking of supplies to maintain optimal bar functionality and customer satisfaction.
- Managed visual displays of products to maximise sales and offer the opportunity for up-selling.
- Introduced techniques to help improve and homogenise product knowledge among staff to allow for consistent and high quality service.
Bartender
Ballie Ballerson
Edinburgh , Scotland
05.2023 - 10.2024
- Mixed and served a variety of cocktails, enhancing customer experience and ensuring satisfaction with each order.
- Maintained cleanliness and organization of the bar area, supporting operational efficiency during peak service hours.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed to meet demand.
Barback
Ballie Ballerson
Edinburgh , Scotland
08.2022 - 05.2023
- Assisted bartenders by restocking supplies and maintaining inventory, ensuring efficient operations during both peak and quieter periods.
- Cleaned and organised the bar area regularly, creating a welcoming environment for guests and enhancing their experience.
- Supported cocktail preparation by preparing garnishes and glassware, contributing to timely service and customer satisfaction.
- Created and managed stock levels to anticipate the week’s trade for cocktail ingredients and pre made batches.
Education
Bachelor of Science - Geography
Heriot-Watt University
Edinburgh, Scotland 09.2021 - 05.2025
Skills
- Customer service
- Upselling techniques
- Visual merchandising
- Scheduling
- Time management
- Inventory control
Languages
English
First Language
Timeline
Bar Supervisor
Freddy’s
11.2024 - Current
Bartender
Ballie Ballerson
05.2023 - 10.2024
Barback
Ballie Ballerson
08.2022 - 05.2023
Bachelor of Science - Geography
Heriot-Watt University
09.2021 - 05.2025