Yohana Soledad Ferrari

Versatile person and able to simultaneously perform several tasks. With extensive experience in work environments in which commitment and the ability to work in a team are valued. I am characterized by my dynamism, proactivity and enthusiasm. I have good digital knowledge. I am looking to develop professionally.

• Customer service
• Conflict resolution
• Team management
• Business Management
• Focused on Economics and
• Reservation and POS software
• HIGH SCHOOL DIPLOMA
• English
• Spanish
• Sir Joan Hotel
• Nobu Ibiza Bay
• Staff global group
• Italian
• BARTENDER - SKY BAR AND EVENTS
• Expertly prepared and served a diverse range of beverages, including cocktails, wines, and spirits
• Efficiently managed bar operations, service, and inventory control
• Collaborated in large-scale catering events, ensuring quick beverage preparation and personalized guest attention
• Maintained a proactive service attitude and consistently learned about new beverage trends
• WAITER - BARISTA
• Delivered personalized service to over 100 customers daily, enhancing satisfaction
• Managed reservations and resolved complaints, achieving a 95% customer satisfaction rate
• Trained new employees on service protocols, ensuring consistency and quality
• PROMOTORA
• Facilitated tourist excursions with exceptional service
• Sep 2024 - Present
• Eivissa
• May 2023 - Oct 2024
• Eivissa
• Mar 2022 - May 2023
• Eivissa
• As a customer service professional with over five years of expertise in the hospitality and restaurant industry, I specialize in creating exceptional customer experiences
• My proven skills in complaint management, process optimization, and team training have consistently enhanced service quality in both restaurants and hotels
• Y | F
• YOHANASOLEDAD