Fermín Arbea
Summary
Implementation Specialist with a proven track record of enhancing project workflows and driving client satisfaction. Demonstrates strong project management skills and adaptability, excelling in seamless implementations and optimizing data accuracy. Expertise in documentation and client onboarding has led to consistent improvements in project delivery outcomes. Committed to leveraging these skills to elevate organizational efficiency and client engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Measurabl
2023.09 - 2024.11
- Onboarded clients to platform, guaranteeing seamless project implementation.
- Handle diverse tasks such as documentation, troubleshooting, and presentations to stakeholders.
- Exhibited exceptional adaptability, problem-solving skills, documentation, and multitasking ability.
Data Collection Manager
Measurabl
2022.12 - 2023.09
- Led data collection efforts, optimizing project workflows and improving data accuracy
- Collaborated with cross-functional teams to ensure seamless project delivery
- Displayed adaptability in diverse situations.
Service Enablement Consultant
Cornerstone OnDemand
Madrid
2019.05 - 2022.11
- Consulted with clients to develop project plans, ensuring alignment with business goals and timely delivery
- Provided training and support for client onboarding, addressing any implementation challenges
- Key Skills: Project Planning, Client Onboarding, Consulting, Problem Resolution
Implementation Consultant
Cornerstone OnDemand
Madrid
2014.10 - 2019.05
- Delivered end-to-end project implementation services, ensuring quality and client satisfaction.
- Developed comprehensive project documentation, and resolved technical issues throughout the project lifecycle.
- Key Skills: Project Management, Client Consulting, Documentation, Multitasking.
Program Analyst
Avalora Tecnologías de la Información
Madrid
2014.06 - 2014.10
- Conducted system analysis and documentation for various projects.
- Enhanced project workflows, driving efficiencies in project execution.
- Key Skills: Adaptability, Consulting, Problem Solving, Documentation.
Technical Support - Outsourcing Department
Overlap
Madrid
2013.07 - 2014.06
- Provided technical support, resolving client issues in a timely manner
- Assisted in documentation and troubleshooting during project rollouts
- Key Skills: Adaptability, Problem Solving, Documentation
Software Developer (.NET)
Luca TIC
Madrid
2012.03 - 2013.07
- Developed and maintained .NET applications, ensuring high-quality coding standards
- Created technical documentation for internal use and client reference
- Key Skills: Adaptability, Documentation, Software Development
Software Developer
Viscofan
2009.01 - 2010.12
- Programmed and maintained software applications, contributing to the company's IT projects
- Key Skills: Documentation, Software Development
Education
MBA - Project Management
UNIR Universidad Internacional De La Rioja
La Rioja, Spain2025-06
ESG - Implementation, Maintenance, and Auditing of the ESG Model
06.2023
Skills
- Project management
- Customer support
- Client Onboarding
- Adaptability
- Project Planning
- Multitasking
- Documentation
- Consulting
- Data migration
- Complex issue resolution
- Client training
- Implementation and configuration
Certification
- Scrum master International certificate 11/24
- Cornerstone Performance Expert, 05/20
- Cornerstone Performance Specialist, 05/20
- Cornerstone Recruiting Expert, 05/20
- Cornerstone Recruiting Specialist, 05/20
- Cornerstone Succession Specialist, 05/20
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Implementation Specialist
Measurabl
2023.09 - 2024.11
Data Collection Manager
Measurabl
2022.12 - 2023.09
Service Enablement Consultant
Cornerstone OnDemand
2019.05 - 2022.11
Implementation Consultant
Cornerstone OnDemand
2014.10 - 2019.05
Program Analyst
Avalora Tecnologías de la Información
2014.06 - 2014.10
Technical Support - Outsourcing Department
Overlap
2013.07 - 2014.06
Software Developer (.NET)
Luca TIC
2012.03 - 2013.07
Software Developer
Viscofan
2009.01 - 2010.12
MBA - Project Management
UNIR Universidad Internacional De La Rioja