Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Fábio Ferreirinha

Málaga, Spain

Summary

Highly motivated and enthusiastic professional with a strong background in customer service, always willing to help and to work closely with clients to ensure great results with efficient methods.


Overview

3
3
years of professional experience

Work History

Customer Success Manager

UpMarket
Málaga, Andalusia
09.2024 - Current
  • Implemented changes based on feedback from clients, resulting in greater satisfaction levels.
  • Increased client retention with proactive communication strategies.
  • Smoothened customer onboarding experience, providing superior level of customer care.
  • Collaborated closely with IT staff in planning and executing effective system integrations.
  • Utilised problem-solving skills to troubleshoot technical issues promptly.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Touristic Apartments Manager

Aridos el Pinar S.A
Malaga, Andalucia
06.2023 - 12.2023
  • Managed 2 touristic apartment buildings, totalling 24
  • Worked closely with guests to provide enjoyable and relaxing stays
  • Supervised maintenance and cleaning teams to allow for streamlined operations
  • Conducted inspections to units regularly and devised solutions to recurring issues
  • Acted as point of contact for high-level queries and represented team at leadership meetings
  • Managed both direct and OTAs bookings utilizing PMS software

IT Technician

Self-Employed
Vila Nova de Santo Andre, Setubal
06.2022 - 10.2022
  • Set-up, configured, and troubleshot Windows and iOS devices
  • Researched and resolved client-side issues with several applications
  • Handled account recovery and set-up 2 factor authorization

Education

Bachelor of Science - Electrical Engineering

Instituto Superior de Engenharia de Lisboa
Lisbon

Skills

  • Team Leadership
  • Customer relationship building
  • Customer service
  • Issue resolution
  • Desktop support
  • Troubleshooting proficiency
  • SaaS platforms familiarity
  • Empathy in customer interactions

Languages

Portuguese
Native
Italian
Fluent
English
Fluent
Spanish
Upper intermediate

Affiliations

  • Networking and Technology
  • Organizing and running TTRPG games

Timeline

Customer Success Manager

UpMarket
09.2024 - Current

Touristic Apartments Manager

Aridos el Pinar S.A
06.2023 - 12.2023

IT Technician

Self-Employed
06.2022 - 10.2022

Bachelor of Science - Electrical Engineering

Instituto Superior de Engenharia de Lisboa

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Fábio Ferreirinha