Faustino Garcia Villa
Küsnacht
Summary
Dynamic C-Level Executive with a proven track record in advanced management processes and strategic planning. Renowned for exceptional communication skills that foster trust and exceed client expectations, alongside strong project management and team leadership capabilities. Expertise in financial oversight and operational management has consistently driven organizational growth and profitability. Demonstrated success in identifying new business opportunities while ensuring efficient task completion across all levels of business operations.
Overview
28
28
years of professional experience
Work History
CEO
Mydesq Services AG
Zug
02.2024 - Current
- Drove revenue by cultivating successful client relations.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Represented the organization at conferences, events, and networking activities as needed.
- Led strategic planning and execution to enhance profitability and company growth.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
Head Onboarding
Infront SA
Zürich
04.2023 - 01.2024
- Collaborated with team members to achieve target results
- Developed ongoing programmes using good team communication and collaboration
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Spoke to customers in multiple languages to resolve problems and answer questions
- Created plans and communicated deadlines to complete projects on time
- Met schedule using excellent planning and coordination skills
- Handled customer concerns and escalated major issues to supervisor
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Prepared range of written communications, documents and reports
- Identified issues, analysed information and provided solutions to problems
CEO
Insignium Wealth Management AG
Zürich
01.2016 - 04.2023
- Grew business by creatively driving sales and maintaining cost controls
- Promoted business profitability by tracking performance indicators and driving corrective action
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members
- Boosted profit opportunities, analysing cost, contract performance and risk for corrective action
- Achieved productivity improvements while enhancing quality control operations to reduce overhead
- Managed team of 9 professionals
- Collaborated with support personnel to solve diverse issues impacting different areas of operations
- Greeted customers and responded to customer enquiries
- Established customer-centric focus to build customer loyalty and retention
- Served as mentor to junior team members
- Drove sales and maintained cost controls
- Promoted revenue by analysing profitability and key metrics
- Directed safety operations and maintained clean work environment in adherence to HSE requirements
- Developed systems and procedures to optimise efficiency and quality
Associate Director of Client Relations
Rothschild Bank AG
Zürich
04.2008 - 12.2015
- Customer acquisition
- Support of UHNW Individual Region Spain and Latin America
- Mentor for the assistants in the team
- Project collaboration
- Presentations for customers
- Development of strategic papers for senior management
- Risk controlling
- Building a fund for private customers
- Collaboration with Compliance
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement
- Coordinated strategic plans for administrative services management and optimisation to best use available resources
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Drove company growth with proactive mindset and results-oriented plans for business operations
- Set up business contracts, obtained signatures and processed paperwork
Assistant
BBVA Suiza SA
Zürich
04.2007 - 01.2008
- Private Banking for Latin America
- Support of customer advisors
- Processing telephone customer inquiries
- Reception of customers in the absence of the customer advisors
- Order account and securities account openings
- Administrative tasks related to the above activities
- Completed work to agreed standards and specifications
- Harnessed prioritisation, organisation and multi-tasking skills and tools in handling multiple tasks, amplifying productivity
- Organised and updated document management systems to improve audit and reference processes
- Assessed and modified office procedures to improve organisation and accuracy
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff
- Produced and presented reports outlining department and organisation's activities to supervisors for planning and resource allocation purposes
- Found and retrieved requested information by searching files, databases and storage media for authorised individuals
- Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff
- Attended and captured meetings' minutes, utilising short-hand formats to record discussions and conclusions
- Received and sorted incoming communications and delivered correspondence to target recipients to boost productivity
- Supported staff with clerical tasks for well-maintained office administration
Back Office Specialist
Credit Suisse
Zürich
08.2004 - 07.2006
- Clerk Central Securities Depositaries
- Completion and visa of stock exchange transactions
- Execution of cancellations and corrections
- Triggering and Monitoring delivery and payments
- Monitoring stock exchange transactions with counterparties and Clearing organizations
- Clarification of interest rate differences with Bloomberg and custodians
- Creation of differential bookings
- Troubleshooting
- Providing information to internal and external bodies
- Support and training of new employees
- Built strong relationships with different teams by assisting individuals in daily operations
- Assisted with customer complaint investigations and drafted responses and resolutions
- Captured customer data on Apsys
- Established and maintained back office system for storing new and existing client profiles
- Helped management teams develop policies and procedures to improve record management, confidentiality and security
- Trained administration teams and junior staff in company procedures, best practices and various computer software
- Supported senior management in devising and implementing strategies to improve business efficiency, performance and success
- Conducted quality audits on all back-office administration tasks
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Streamlined operations by soliciting feedback, comments and complaints to improve work processes
- Received, sorted and directed incoming mail to maintain good communication channels
Deputy Head
Commerzbank, Schweiz) AG
Zürich
06.2000 - 06.2003
- Exchange settlement clerk
- Entry all stock exchange transactions with respective business types
- Entering all SEGA instructions
- Recording and opening of security master data according to Telekurs
- Controlling the statements of banks and brokers
- General filing work, statistics
- Performed lesson observations to measure teaching performance and provide constructive feedback
Clerical Officer
AIG Private Bank AG
Zürich
09.1999 - 05.2000
- Securities clerk - custody business/settlement
- Receipt of all settled stock exchange transactions using queries
- Preparation of documents and recording of deliveries using Swift, Max, Citibanking and Euclid
- Adjustment of differences in deliveries
- Monitoring and processing outstanding deliveries
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters
- Monitored data entry priorities and processed critical tasks to meet stringent deadlines
Aprendiceship
AIG Private Bank AG
Zürich
08.1996 - 08.1999
Education
Diploma of Higher Education - Banking and Finance
Akad Banking and Finance
Zürich01.2015
Certificate - Marketing
Kaderschule
Zurich01.2010
Dipl. of Vocational Education and Training - Commercial Clerk
KV Business School
Zürich01.1999
Skills
- Microsoft Office
- Bloomberg
- Factset
- Adobe
- Avaloq
- Assetmax
- Globus
- Mydesq
- SQL
- Multitasking
- Highly motivated
- Technical skills
- Professional manner
- Highly responsible and reliable
- Team supervision
- Active listening
Hobbies and Interests
- Rowing
- Running
- Cooking
- Music
Languages
- German, First Language
- Spanish, First Language
- English, C1
- Italian, Advanced
- French, B2
- Portuguese, Intermediate
Knowledge & Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Bloomberg, Factset
- Adobe
- Avaloq, Assetmax, Globus, Mydesq, SQL
- Multitasking
- Highly motivated
- Technical skills
- Professional manner
- Highly responsible and reliable
- Team supervision
- Active listening
Timeline
CEO
Mydesq Services AG
02.2024 - Current
Head Onboarding
Infront SA
04.2023 - 01.2024
CEO
Insignium Wealth Management AG
01.2016 - 04.2023
Associate Director of Client Relations
Rothschild Bank AG
04.2008 - 12.2015
Assistant
BBVA Suiza SA
04.2007 - 01.2008
Back Office Specialist
Credit Suisse
08.2004 - 07.2006
Deputy Head
Commerzbank, Schweiz) AG
06.2000 - 06.2003
Clerical Officer
AIG Private Bank AG
09.1999 - 05.2000
Aprendiceship
AIG Private Bank AG
08.1996 - 08.1999
Diploma of Higher Education - Banking and Finance
Akad Banking and Finance
Certificate - Marketing
Kaderschule
Dipl. of Vocational Education and Training - Commercial Clerk
KV Business School
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