Fatouma Soumare
Summary
Account manager, able to build relationships with customers and understand their needs in order to close successful sales. Several years' experience in tourism and sales.
Strong customer service, problem solving and relationship building skills.
Overview
7
7
years of professional experience
Work History
Travel Account Manager
Groupon
01.2023 - 12.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Sales Manager
Spotahome
01.2022 - 12.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Closed sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies.
Business Development
BNZSA
04.2021 - 01.2022
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
Hospitality Supervisor
Selina
11.2020 - 03.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Airport Customer Service Agent
Lufthansa / Easyjet
04.2017 - 08.2019
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
Master of Science - International Tourism Management
Universidad Rey Juan Carlos
Madrid09.2021
Bachelor of Science - License Direction of International Hotel Business
Cergy Paris University
Paris06.2016
Skills
- Needs analysis
- Vendor relations
- Sales analysis
- Lead development
- Leading teams
- Negotiating and persuasion
- Account management
- Project management
- Organization
- Digital mindset
Software
- Pack Office
- CRM, salesforce
- Opéra, Fols, Résaweb
- Medialog
- Eres, Amadeus Altea,Sitadoc
- LinkedIn sales navigator, googles analytics
Additional Information
- Driver license
- French citizenship
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Travel Account Manager
Groupon
01.2023 - 12.2023
Sales Manager
Spotahome
01.2022 - 12.2022
Business Development
BNZSA
04.2021 - 01.2022
Hospitality Supervisor
Selina
11.2020 - 03.2021
Airport Customer Service Agent
Lufthansa / Easyjet
04.2017 - 08.2019
Master of Science - International Tourism Management
Universidad Rey Juan Carlos
Bachelor of Science - License Direction of International Hotel Business
Cergy Paris University
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