fatma ferjani

> Managed day-to-day business operations.

> Monitor stock levels and reorder inventory to prevent stockouts or overstocking.

> Create compelling product listings with optimized titles, bullet points, and descriptions.

> Set competitive pricing to maximize profit while staying attractive to customers.

> Respond to customer inquiries, reviews, and messages promptly.

> Drove team revenue totals by bringing in top sales numbers.

> Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.

> Developed strong rapport with clients through effective communication and active listening skills.

>Participated in continuous professional development opportunities such as industry seminars or workshops to stay current on automotive trends and technology advancements.

> Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.

> Handle the registration process for incoming guests.

> Process payments and check guests out upon departure.

> Manage incoming calls professionally and efficiently.

> Offer directions, recommendations, or information about amenities.

> Liaise with housekeeping, maintenance, or management to meet guest needs.

> Facilitated clear communication between ship management and tour operators during emergency situations, ensuring swift resolutions that prioritized guest safety.

> Enhanced guest satisfaction by efficiently managing shore excursion bookings and payments.

> Collaborated with onboard departments to effectively communicate excursion details and updates.

> Implemented safety protocols for all tours, ensuring a secure experience for guests.

> Greet guests upon arrival at the airport, hotel, or port.

> Provide an introductory briefing about the destination, services, and activities.

> Offer information on local attractions, excursions, transportation, customs, and safety.

> Present and sell optional tours, activities, and experiences.

> Assist guests with questions, complaints, or special requests.

> Provide support during emergencies (e.g., illness, accidents, travel delays).

>Arranged travel accommodations for groups, couples, executives, and special needs clients.

> Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

> Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

> Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.