Fatima Zahra Benouraida
Rotterdam
Summary
I am a dedicated, creative, ambitious and organised person. I am highly motivated and learn rapidly. I handle well working under pressure and take responsibility for my actions. My multicultural background and capacity to speak several languages enables me to integrate any team. I am a sociable and open minded person who adapts easily to different situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cygnific
Amsterdam
02.2024 - 12.2024
- Customer service representative for KLM and AirFrance for the French market
Customer Service Representative
Cygnific
Amsterdam
11.2023 - 02.2024
- Customer service representative for Rituals for French market
Digital Marketing Manager
Maison M'Elise
Rotterdam
11.2022 - 05.2023
- Rebranding of the social media and website.
- Content creator for social media.
- Leading a small team of interns & working to tight deadlines.
- Cinematographer and editor on the documentary a 'Stich In Time'.
Showroom Manager
Jorge Vázquez
Madrid
02.2019 - 02.2020
- Customer Service.
- Content creator for social media.
- Scheduling fittings with customers & influencers.
- Web development.
Fashion Designer
Arena Martínez
Madrid
04.2018 - 05.2019
- Designer Assistant.
- Collection and prints designer.
- Pattern and prototypes.
- Fittings and events organization.
- Quality control.
Education
DIGITAL MARKETING -
TECH Global University
Madrid01.2025
OPERATIVE COACHING PROGRAM -
CSTH Grupo Emociona
Madrid06.2021
FASHION DESIGN -
IED Madrid
Madrid06.2018
HIGH SCHOOL DIPLOMA -
Colegio Unamuno
Malaga06.2013
Skills
- Project Management
- Website development
- Office and Adobe
- Complaint resolution
- Customer relations
- Staff education and training
- Salesforce
- Communication skills
Languages
- French - Native
- Spanish - Native
- English - Native
- Arabic - Native
- Chinese - Intermediate
Timeline
Customer Service Representative
Cygnific
02.2024 - 12.2024
Customer Service Representative
Cygnific
11.2023 - 02.2024
Digital Marketing Manager
Maison M'Elise
11.2022 - 05.2023
Showroom Manager
Jorge Vázquez
02.2019 - 02.2020
Fashion Designer
Arena Martínez
04.2018 - 05.2019
DIGITAL MARKETING -
TECH Global University
OPERATIVE COACHING PROGRAM -
CSTH Grupo Emociona
FASHION DESIGN -
IED Madrid
HIGH SCHOOL DIPLOMA -
Colegio Unamuno
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