Falak Hooralain Bailey
Puerto del Carmen
Summary
Results-oriented professional with over 15 years of leadership in management, sales, and financial services. Expertise in strategic planning, performance management, and business development, consistently exceeding sales targets and enhancing operational efficiency. Proven track record in leading high-performing teams and improving product quality while reducing costs. Bilingual in English and Spanish, adept at navigating diverse business environments to drive success.
Overview
18
18
years of professional experience
Work History
Company Manager
JR2 Homes Atlantico Lanzarote S L
Lanzarote
05.2013 - Current
- Directed operations to align teams with organizational goals and objectives.
- Implemented strategic initiatives that drove business growth and development.
- Oversaw performance management processes, maintaining consistent team productivity.
- Managed accounts and payroll functions to ensure financial accuracy.
- Served as personal assistant to company owners, facilitating daily operations.
- Liaised with Chinese factories, shipping companies, and tax authorities for import processes.
- Oversaw large-scale purchases of new products and properties, ensuring optimal procurement.
Sales Executive
JR2 Homes Atlantico Lanzarote S L
Lanzarote
11.2012 - 05.2013
- Consistently exceeded sales targets by building strong, long-term client relationships.
- Designed and implemented effective sales strategies and training programs.
- Introduced innovative tools and sales aids that enhanced efficiency.
- Developed relationships with clients to understand their needs and preferences.
- Conducted market research to identify new sales opportunities and trends.
- Trained new sales staff on company products and sales techniques.
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Ensured compliance with sales policies, practices, and legal requirements.
Bank Manager
Santander UK
Edinburgh
09.2007 - 11.2012
- Successfully managed branch operations and financial performance.
- Implemented cost-saving strategies that improved profitability.
- Achievement: First Santander UK employee to attend the Deloitte Financial Awards; achieved Finalist Award.
- Responsible for training management above my role during a two-year bank merger period and in branch troubleshooting.
- Implemented compliance measures to adhere to banking regulations and policies.
- Managed daily operations of branch to ensure efficient service delivery.
- Supervised staff to maintain high standards of customer service.
- Conducted regular training sessions to enhance team skills and knowledge.
Education
Degree course - Art & Design
Robert Gordon University
AberdeenA+ - Art & Design, English, Mathematics
The Royal High School
EdinburghSkills
- Strategic leadership and team development
- Performance and operational management
- Business development and sales
- Financial management
- Compliance management
- Team leadership
- Effective communication
- Problem solving
- Staff training and development
- Sales management
- Training and tools integration
- Client engagement
- Adaptability in multicultural environments
Languages
- English, Native
- Spanish, Fluent
Affiliations
- Keeping fit
- Painting
- Spending time outdoors
- Travelling
Languages
English
First Language
Spanish
Advanced (C1)
C1
Accomplishments
- Finalist award at the Deloitte Financial Awards
- Youngest bank manager in Scotland to implement sales and training techniques rolled out through all branches and be promoted four times within a two-year period
References
References available upon request.
Timeline
Company Manager
JR2 Homes Atlantico Lanzarote S L
05.2013 - Current
Sales Executive
JR2 Homes Atlantico Lanzarote S L
11.2012 - 05.2013
Bank Manager
Santander UK
09.2007 - 11.2012
Degree course - Art & Design
Robert Gordon University
A+ - Art & Design, English, Mathematics
The Royal High School