Faheem Akram Khan
LLeida
Summary
Electrical engineer with a Master's degree in Project Management from the University of Northampton, combining a strong technical background with structured project delivery and operational support experience in the United Kingdom. Holds professional affiliations including CILT UK, The Employability Plus Award, APM student membership, and certification in Digital Skills in Artificial Intelligence. Demonstrates capability in project coordination, administrative support, documentation, scheduling, stakeholder communication, and compliance processes. Confident in using MS Office, project tracking tools, digital systems, and data management platforms, with a clear understanding of timelines, risk, and quality control. Known for reliability, attention to detail, and adaptability in environments requiring accuracy, confidentiality, and effective cross-team coordination.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
Guardianship Services Ltd
05.2023 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Delivered customer service support in professional environment, addressing enquiries and operational requests accurately and professionally.
- Utilised interpersonal and organisational skills to ensure clear communication and reliable service delivery in daily operations.
Graphic Designer
Fiverr
06.2016 - Current
- Delivered graphic design solutions for clients on freelance platform, managing briefs, timelines, and deliverables independently to ensure client satisfaction.
- Developed innovative design concepts for various clients, enhancing brand visibility and engagement.
- Created graphics for signage, packaging and digital promotions using Adobe InDesign.
- Managed multiple design projects simultaneously, prioritising tasks to maintain high-quality output.
- Exhibited self-management and attention to detail, consistently meeting client expectations in a remote working environment.
Project Management Development
Professional Development Focus
03.2021 - 01.2023
- Developed practical capability in project coordination, documentation, reporting, resource planning, and team collaboration, utilising tools such as MS Project and Excel to enhance project delivery.
- Coordinated project tasks with team members, ensuring alignment and timely achievement of targets.
- Applies knowledge gained from an MSc in Project Management covering project lifecycle, risk and quality management, cost and schedule control, stakeholder engagement, and governance frameworks.
- Builds readiness for Project Coordinator, Assistant Project Manager, Operations Assistant, and related administrative support roles in the UK market.
- Resolved customer complaints through calm and clear communication, improving customer satisfaction and retention.
- Ensured cleanliness and safety in the workplace to minimise potential accident risks.
Education
Bachelor of Science - Bsc Electrical Engineer
University of poonch Rawalakot AJk
Rawalakot 01-2018
Master of Science - Project Management
University of Northampton
Northampton UK01-2023
MRE International Business - Business Administration and Management
University of Gloucestershire
Gloucestershire01-2027
Skills
- Customer Service
- Communication
- Problem Solving
- Adaptability
- Collaboration
- Stakeholder Communication
- Project Coordination
- Project control
- Data handling
- Microsoft Office Suite
- Excel
- MS Project
- Project Tracking Tools
- Data management systems
- Emotional Intelligence
- Strategic Leadership
Certification
- Project Management and Agile Fundamentals, Santander Open Academy, 2025-03-01
- Critical Thinking and Problem Solving, Santander Open Academy, 2025-03-01
- CILT UK Affiliation, The Employability Plus Award
- APM Student Membership
- Digital Skills: Artificial Intelligence
Accomplishments
- Completed an MSc in Project Management at the University of Northampton with focused study of project planning, delivery, risk, quality, cost, schedule, and stakeholder management within organisational environments.
- Secured CILT UK affiliation, The Employability Plus Award, APM student membership, and certification in Digital Skills in Artificial Intelligence, alongside short courses in project management, Agile fundamentals, and critical thinking.
- Maintains ongoing customer service responsibilities at Guardianship Services Ltd while continuing professional development toward project coordination and operational support roles.
Languages
English
Custom
- Continuous Learning
- Structured Project Delivery
- Professional Reliability
Timeline
Customer Service Representative
Guardianship Services Ltd
05.2023 - Current
Project Management Development
Professional Development Focus
03.2021 - 01.2023
Graphic Designer
Fiverr
06.2016 - Current
Bachelor of Science - Bsc Electrical Engineer
University of poonch Rawalakot AJk
Master of Science - Project Management
University of Northampton
MRE International Business - Business Administration and Management
University of Gloucestershire