Fabiola Elizabeth Nuño Navarro
Summary
Graduate in International Business, with more than 10 years of experience in the labor market, I have worked mainly in commercial areas, such as customer service, sales and international trade.
I am a motivated person with strong communication and interpersonal skills in building customer relationships and understanding customer needs.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative.
Avery Dennison S.A. De C.V.
05.2024 - 09.2024
- Customer service in service centers.
- Offer and sale of products and services.
- Alternative solutions for customer complaints.
- Data capture in the system.
- Requests for adjustments and bonuses.
- Handling customer objections to achieve sales closure. Sale of products and services offered by the company.
International Customer Service Specialist
Avery Dennison S.A. De C.V.
02.2020 - 04.2024
- Receiving and processing incoming transactions and orders.
- Monitoring and tracking the status and location of goods in transit, according to the negotiated incoterm.
- Management of administrative documentation related to invoices, certificates, exports and imports.
- Follow-up with forwarder.
- Timely communication with other areas of the company.
- Monitoring the effective resolution of customer incidents.
- Administration and updating of databases.
- Development of new processes and improvement tools.
Customer Service Manager
Vinos America S.A. De C.V.
08.2018 - 01.2020
- Implementation and development of the customer service department.
- Identification of improvement opportunities and proposal of optimization plans.
- Coordination with the logistics and warehouse area for order delivery.
- Assignment and coordination of tasks of the personnel in charge, evaluating and following their performance.
- Training of new personnel for area tasks.
- Periodic communication with management, presenting progress reports.
- Supervision of procedures and compliance with quality standards.
Customer Service Representative
Radiomovil Dipsa S.A. De C.V.
05.2016 - 12.2017
- Customer service in service centers.
- Offering and selling products and services.
- Alternative solutions for customer complaints.
- Data capture in system.
- Requests for adjustments and bonuses.
- Management of customer objections to achieve sales closure.
- Sale of products and services offered by the company.
Payment Executive
Consorcio Inmobiliario GIG
03.2014 - 04.2016
- Monitoring clients down payments.
- Capture and identification of payments and deposits in SAP and CRM systems.
- Review and authorization of client settlement letters.
- Monthly and annual reports and statistics.
- Payment of mortgage appraisals.
- Preparation of requests and verifications of expenses.
Education
Development Cooperation
Universitat De Valencia
Valencia, Spain01-2026
MBA - International Business
Universidad De Guadalajara
Guadalajara, Mexico09-2013
Skills
- Friendly and professional treatment
- Teamwork
- Speed and efficiency
- Dynamism and initiative
- Responsibility and professionalism
- Attention to detail
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Inside Sales Representative.
Avery Dennison S.A. De C.V.
05.2024 - 09.2024
International Customer Service Specialist
Avery Dennison S.A. De C.V.
02.2020 - 04.2024
Customer Service Manager
Vinos America S.A. De C.V.
08.2018 - 01.2020
Customer Service Representative
Radiomovil Dipsa S.A. De C.V.
05.2016 - 12.2017
Payment Executive
Consorcio Inmobiliario GIG
03.2014 - 04.2016
Development Cooperation
Universitat De Valencia
MBA - International Business
Universidad De Guadalajara
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