Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Fabio Ritchie

Fabio Ritchie

Barcelona,B

Summary

Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

14
14
years of professional experience
1
1
Certification
4
4
Languages

Work History

Retail Manager

Lululemon
12.2018 - 04.2024
  • Opened 2 stores in new market Macao (China) and first store in Barcelona (Spain).
  • Hired, coached and trained employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Created and delivered annual performance reviews to 40 store employees.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.

Retail Manager

Apple
08.2016 - 11.2018
  • Opened 2 new stores in new market, Galaxy and Londoner Macau.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Entertainment Events Manager

Sands China Ltd.
06.2013 - 08.2016
  • Organise, coordinate and oversee Streetmosphere and Gondola Operations within the Hotel Venetian Macau.
  • Created memorable experiences for guests by curating unique entertainment offerings tailored to each event''s theme.
  • Managed event budgets effectively, ensuring optimal allocation of resources for maximum impact.
  • Led cross-functional teams in the planning and execution stages of various events, fostering collaboration among departments.
  • Oversaw logistical coordination for seamless event execution, including venue selection, set-up, and teardown.
  • Collaborated with talent agents to secure top performers for entertainment events.
  • Cultivated a diverse network of industry professionals to support ongoing business development efforts.

Lounges Supervisor

Sands China Ltd.
10.2010 - 08.2013
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maximized profitability by managing costs effectively, negotiating supplier contracts, and monitoring daily sales performance.
  • Assisted in the recruitment and hiring process, identifying top talent to join the lounge team and contribute to long-term success.
  • Contributed to budget planning discussions with upper management based on data-driven analysis of previous years'' trends.
  • Fostered a positive work environment by promoting teamwork, open communication, and strong leadership among staff members.
  • Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
  • Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.

Education

Economics

Universidade De Coimbra
Coimbra
06.2002

High School Diploma -

Escola Portuguesa De Macau
Macau
06.2000

Skills

  • Customer Service
  • Budget Planning
  • Entrepreneurship
  • Strategic Planning
  • KPI Tracking
  • Revenue Growth
  • Customer Relations
  • Empowers high-performing sales teams
  • Teamwork and Collaboration
  • Relationship Building
  • Goals and performance
  • Staff Management

Accomplishments

  • Increased FY23 annual sales by 122% YOY.
  • Most improved Men’s % store in the region, Jul 2021
  • Team Excellence Award, Jul 2020.
  • Employee of the Month, Jul 2014 & Jun 2015.
  • Impressive Performance Award, Sep 2014.
  • First 188 Founding Team Members, May 2014.
  • Recognition from Las Vegas Sands Team, Nov 2005.



Certification

  • Strategic Leadership Development Program, Jun 2015
  • Management Development Series, Jun 2014.
  • Leadership Training Course, Jun 2011.
  • Key to Excellence “Train the Trainer”, Mar 2009.
  • Supervisory Training & Development, Jun 2007.

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)

Timeline

Retail Manager

Lululemon
12.2018 - 04.2024

Retail Manager

Apple
08.2016 - 11.2018

Entertainment Events Manager

Sands China Ltd.
06.2013 - 08.2016

Lounges Supervisor

Sands China Ltd.
10.2010 - 08.2013

Economics

Universidade De Coimbra

High School Diploma -

Escola Portuguesa De Macau

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Fabio Ritchie