Fabio Gazzignato
Santa Cruz De Tenerife
Summary
Championed customer satisfaction initiatives by leveraging extensive industry expertise. Cultivated strong relationships within teams and independently to drive project success. Pursued opportunities to contribute value in forward-thinking organizations.
Overview
20
20
years of professional experience
Work History
Receptionist
Turistica Konrad S.L.
01.2024 - Current
- Achieved efficient guest check-in and check-out processes through effective management of front desk operations. Enhanced client satisfaction by providing accurate information and directing inquiries appropriately. Improved retrieval speed and confidentiality compliance by maintaining organized filing systems for client records. Elevated service consistency by training new reception staff on operational procedures and customer service standards. Increased workflow efficiency by developing standard operating procedures for front desk tasks. Enhanced service quality by implementing customer feedback mechanisms to address concerns promptly. Cultivated a cohesive work environment by collaborating with management to streamline interdepartmental communication. Delivered a positive visitor experience by greeting customers warmly and addressing their needs promptly. Reduced visitor waiting times by implementing a more efficient check-in process.
Coordinador De Impresa
Klan Entertainment
07.2022 - 01.2024
- Achieved successful event organization at various hotels through effective planning. Improved team dynamics by supporting leaders in managing diverse groups. Enhanced online presence through strategic social media management. Conducted thorough candidate interviews, resulting in successful hotel placements. Strengthened relationships with hotel directors through direct communication. Developed impactful training courses for new candidates, improving onboarding. Elevated service quality by enhancing employee performance. Monitored hotel operations across islands, ensuring consistency. Resolved internal team issues, fostering a collaborative environment. Promoted the company brand through targeted marketing strategies. Streamlined staff hiring processes, reducing time-to-hire. Maximized productivity by utilizing Microsoft Office Suite daily. Implemented process improvements that significantly enhanced team efficiency. Coordinated project timelines and resource allocation, ensuring successful initiative execution.
Jefe de animación
klan entertainment
11.2018 - 04.2022
- Assisted in creating animated environments and events. Supported marketing efforts to promote activities effectively. Completed training in hospitality and tourism. Contributed knowledge in music, choreography, and performing arts. Utilized various materials such as watercolors, charcoal, oils, and software to produce unique client works. Conducted client interviews to gather preferences and ideas for commissioned projects. Managed inventory through systematic stock assessments in the software. Performed repetitive tasks while maintaining focus. Searched for solutions to enhance customer satisfaction while ensuring company viability. Organized team schedules, including days off and rest periods. Coordinated leisure events and themed days. Engaged directly with entertainment companies to secure competitive pricing and quality for nighttime events.
Jefe de Animación
Evolution
04.2018 - 08.2018
- Drove community engagement initiatives through innovative recreational programs. Oversaw facility operations to maintain compliance with safety and quality standards. Fostered event outreach by partnering with local organizations. Championed staff development in customer service and program delivery. Integrated participant feedback to elevate program effectiveness. Directed budget management to maximize resource allocation. Promoted a positive environment by proactively resolving conflicts and concerns.
Responsable de tienda
Boa Vista Beach Club
06.2014 - 08.2014
- Assisted in sound and lighting setup for events. Supported audio installation throughout the venue while managing lighting and movement. Contributed to the overall functionality of audio and lighting systems.
Jefe de almacén y logística
Guppo Coin SPA
05.2011 - 06.2014
- Assisted in managing inventory levels for incoming and outgoing goods. Supported warehouse maintenance and organization within the store. Helped address operational issues related to store management, including technical, administrative, and personnel challenges.
Camarera de barra y sala
bar dello sportivo
10.2010 - 03.2011
- Assisted in managing a section of the dining area. Maintained a loyal customer base. Collaborated effectively with team members in both front-of-house and bar operations. Supported inventory management tasks.
Jefe de almacén y logística
FEIB srl
12.2005 - 10.2010
- Achieved a well-organized and clean warehouse environment, contributing to overall operational efficiency. Resolved store challenges effectively, enhancing service delivery for customers. Cultivated strong relationships with vendors to improve supply chain reliability and efficiency.
Education
Certificate of Technical Studies - Business Economics
Boselli
Torino07.2010
Certificate of Technical Studies - Tourism And Hospitality
Alberghiero colombatto
Torino07.2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Performance improvement
- Strategic planning
- Meeting preparation
- Staff management
- Meeting coordination
- Project management
- Project coordination
- Meeting facilitation
- Business analysis
- Positive attitude
- Teamwork
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Community engagement
- Advertising management
Idiomas
Inglés
Advanced (C1)
Español
Advanced (C1)
Italiano
Bilingual or Proficient (C2)
Alemán
Beginner (A1)
Timeline
Receptionist
Turistica Konrad S.L.
01.2024 - Current
Coordinador De Impresa
Klan Entertainment
07.2022 - 01.2024
Jefe de animación
klan entertainment
11.2018 - 04.2022
Jefe de Animación
Evolution
04.2018 - 08.2018
Responsable de tienda
Boa Vista Beach Club
06.2014 - 08.2014
Jefe de almacén y logística
Guppo Coin SPA
05.2011 - 06.2014
Camarera de barra y sala
bar dello sportivo
10.2010 - 03.2011
Jefe de almacén y logística
FEIB srl
12.2005 - 10.2010
Certificate of Technical Studies - Business Economics
Boselli
Certificate of Technical Studies - Tourism And Hospitality
Alberghiero colombatto