Amelia Aguirrezabal Ortega
Coventry
Summary
Highly motivated and customer-focused university student with over one year of experience in hospitality at DoubleTree by Hilton and event stewardship at major venues in Coventry. Skilled in front-of-house operations, event coordination, and delivering exceptional service. Seeking part-time roles in customer service, events, or hospitality while completing a Bachelor’s degree in International Relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Leadership Intern - All Departments
DoubleTree by Hilton
Ras Al-Khaimah
2023.07 - 2024.07
- Welcomed guests and managed front-of-house operations, ensuring excellent service
- Assisted in cross-departmental coordination to enhance guest experiences
- Addressed guest concerns promptly, leading to a 15% increase in positive reviews
Event Steward
Coventry Football Arena and Local Events
Coventry
2022.01 - 2023.05
- Supported event operations, including crowd management and guest assistance
- Ensured safety and compliance protocols during high-capacity events
- Provided exceptional customer service to enhance attendee satisfaction
Waitress
Local Restaurant
Vitoria
2022.06 - 2022.09
- Delivered exceptional table service in a high-pressure dining environment
- Upsold menu items, contributing to a 12% increase in daily sales
- Maintained a friendly and professional demeanor while resolving guest issues
Education
Bachelor of Arts - International Relations
Coventry University
06.2025
Skills
- Exceptional customer service and interpersonal skills
- Event coordination and crowd management
- Multitasking in fast-paced environments
- Conflict resolution and problem-solving
- Strong organizational and communication abilities
- Proficiency in hospitality systems and Microsoft Office Suite
Certification
- Participated in the Diversity and Inclusion in Industry employability challenge, delivering impactful presentations to employers.
- Co-authored two research papers published in peer-reviewed journals during an internship at the Asia & Middle East Center for Research and Dialogue.
- Recipient of commendations for excellent customer service and event support.
Languages
Spanish - Native
Basque - Native
German - A2
Arabic - A1
References
Available upon request.
Timeline
Hospitality Leadership Intern - All Departments
DoubleTree by Hilton
2023.07 - 2024.07
Waitress
Local Restaurant
2022.06 - 2022.09
Event Steward
Coventry Football Arena and Local Events
2022.01 - 2023.05
Bachelor of Arts - International Relations
Coventry University