Irina Puscas
Madrid
Summary
Highly-motivated multilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team.
Overview
5
5
years of professional experience
Work History
Sales Associate
Aristocrazy
Barcelona
06.2019 - Current
- Provided excellent in-store customer support, via phone or email
- Built a strong relationship with clients addressing their individual needs
- Acquired exceptional organizational skills and multitasking
- Handled customer complaints in a professional manner
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices
- Maintained a high level of customer service excellence in all interactions with clients.
- Managed customer relationships by providing timely responses to inquiries and requests.
Administrator
CuteNails Beauty&Nail Bar
Barcelona
05.2023 - 10.2023
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Improved office organization by developing filing system and customer database protocols.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Translation and Interpreting -
UAB
06.2024
Double Degree in Law and Politics -
UAB
06.2020
Skills
- Exceptional communication
- Attention to detail
- Teamwork
- Problem-solving
- Travel Coordination
- Multiple Priorities Management
- MS Office
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Catalan
Proficient (C2)
C2
French
Intermediate (B1)
B1
Turkish
Elementary (A2)
A2
Timeline
Administrator
CuteNails Beauty&Nail Bar
05.2023 - 10.2023
Sales Associate
Aristocrazy
06.2019 - Current
Translation and Interpreting -
UAB
Double Degree in Law and Politics -
UAB
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