Eytan Bülent Kalmik Bardavid
Madrid
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
10
10
years of professional experience
Work History
Sales & Operations
Alea Travel
03.2022 - Current
- Coordinate client bookings: Manage and oversee all aspects of client bookings, ensuring smooth and personalized travel experiences.
- Support travel consultants: Assist travel agents with creating tailored itineraries, providing necessary documentation, and ensuring client satisfaction.
- Maintain supplier relationships: Communicate with hotels, airlines, and other service providers to secure bookings and negotiate special deals for clients.
- Process reservations: Handle all logistical aspects of bookings, including confirmations, payments, and any special requests from clients.
- Monitor client feedback: Collect and analyze customer feedback to improve services and ensure the highest level of satisfaction.
- Prepare travel packages: Collaborate with consultants to design and promote custom travel packages based on clients' preferences and needs.
- Update travel itineraries: Keep detailed records of itineraries and ensure that all details are up-to-date and communicated to clients.
- Support administrative tasks: Assist in managing office operations, including organizing documentation, processing payments, and maintaining client databases.
Private Tour Guide
Freelance
12.2022 - Current
- Provide historical and cultural information: Share knowledge about Istanbul’s key landmarks and cultural heritage with tourists.
- Lead guided tours: Conduct tours and answer questions from visitors.
- Manage groups: Ensure the safety and comfort of the tour group throughout the trip.
- Communicate in multiple languages: Engage with tourists in English, Turkish, or other languages as needed.
- Organize personalized tours: Tailor tours to meet the specific interests and requests of visitors.
- Ensure visitor safety and well-being: Handle emergencies and ensure a safe experience for tourists.
- Plan and manage itineraries: Create and manage tour schedules, ensuring timely and smooth operations.
- Enhance customer satisfaction: Gather feedback and address any concerns to improve the tour experience.
Interior Designer
Iksel Decorative Arts
05.2019 - 02.2022
- Responsibilities: Preparing Hanging Plans
- Type of Business: Interior Design
Developments Consultant
Engel & Völkers / Barcelona
11.2018 - 04.2019
- Responsibilities: Preparing and introducing home presentations to customers
- Plan drawings of houses
- Type of Business: Real Estate
Project Architect - Lead Designer
DM Construction / Istanbul
05.2015 - 01.2018
- Responsibilities: Designing, Reviewing and Controlling Planning, Designing Construction Details, Project Scheduling, Supervision
- Type of Business: Architectural / Construction
Education
Associate of Applied Science - Tourism And Hospitality Management
Kapadokya University
Turkey09-2022
Master Degree - Contemporary Architecture
Universitat Politècnica de Catalunya (ETSAB)
01.2019
Bachelor Degree of Architecture - Architecture
Istanbul Bilgi University
01.2015
Skills
- Local history
- Public speaking
- Presentation skills
- Creative solutions
- Multilingualism
- Customer engagement
- Guest relations
- Tourism management
- Arts and culture
LNGG
English (C1)
Spanish (B1)
Turkish (Native)
Timeline
Private Tour Guide
Freelance
12.2022 - Current
Sales & Operations
Alea Travel
03.2022 - Current
Interior Designer
Iksel Decorative Arts
05.2019 - 02.2022
Developments Consultant
Engel & Völkers / Barcelona
11.2018 - 04.2019
Project Architect - Lead Designer
DM Construction / Istanbul
05.2015 - 01.2018
Master Degree - Contemporary Architecture
Universitat Politècnica de Catalunya (ETSAB)
Bachelor Degree of Architecture - Architecture
Istanbul Bilgi University
Associate of Applied Science - Tourism And Hospitality Management
Kapadokya University
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