Evgeniia Serbina
Valencia
Summary
Proven real estate agent with a track record of successful property negotiations and market trend analysis, honed during tenure at Freelance. Specializes in leveraging CRM software and negotiation skills to exceed client expectations, achieving a high rate of customer satisfaction. Expert in both residential and commercial real estate, adept at property marketing and lease administration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Real Estate Agent
Freelance
Valencia
07.2021 - Current
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
- Researched neighborhoods or communities for clients who are interested in purchasing a new home by gathering information about schools, crime rates, commute times.
- Collaborated with other agents or brokers at my firm on joint deals involving multiple parties which required excellent communication skills along with strong organizational abilities.
- Managed real estate transactions from initiation to closing.
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Analyzed housing markets and identified potential buyers.
- Monitored fulfillment of purchase contract terms.
- Generated lists of for-sale properties.
- Managed and rented out rental properties.
- Acted as intermediary in negotiations between buyers and sellers during closing of sales.
- Maintained knowledge of real estate law, available mortgages and government programs.
- Generated lists of properties for sale, descriptions and available financing options.
- Compared similar properties to determine competitive market price.
- Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
- Conducted virtual tours of properties for interested buyers.
- Maintained awareness of income tax regulations, building and tax laws and growth possibilities of property areas.
Administrador
SHAKER Technology Europe Protein Vending Machine
Valencia
12.2018 - 03.2024
Administrador
ATM Aisur Systems SL
Valencia
07.2018 - 03.2024
Deputy General Director for International Cooperation
AATM Systems LLC
Moscow
11.2017 - 08.2020
- Coordinated resources across multiple departments to achieve organizational goals.
- Negotiated contracts with vendors, suppliers, contractors, and other external partners.
- Maintained relationships with key stakeholders including government agencies, customers, clients.
- Advised senior leadership team on decisions related to strategic planning initiatives.
- Participated in board meetings providing updates on corporate initiatives and strategies.
- Managed strategic and tactical planning for and areas.
- Set up and executed customer and partnership contracts to facilitate business objectives.
- Devised and implemented highly successful marketing plans.
- Collaborated closely with professionals to manage all business operational areas.
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Represented the organization at industry events, conferences, and public meetings.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Expert in International Relations
02.2017 - 11.2017
Personal Assistant to the Head of Moscow Rep. Office
Amsterdam Trade Bank, ATB-Leasing
Moscow
09.2014 - 10.2016
- Company Overview: Member of Alfa Group
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Developed processes for efficient workflow within the departmental structure.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Provided logistical support during video conferences or webinars conducted by senior leadership.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
- Organized work projects around client's house.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Managed household inventory and maintenance schedules.
- Coordinated meeting and work schedules for staff teams and executives.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Conducted research on various topics to assist in decision-making and project planning.
- Managed special projects, contributing to team efforts and meeting project deadlines.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Implemented and maintained organizational systems to increase office efficiency.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Provided personal support to the executive, including errand running and personal shopping.
- Provided assistance communicating, typing correspondence or obtaining information.
Translator and interpreter, Procurement and Sales Assistant
Unique ICs
Moscow
01.2007 - 01.2009
Education
Master of Advanced Study - Real Estate
Realtutor (School of Real Estate Agents)
Moscow, Russian Federation06-2024
Official Licensed Real Estate Agent - Curso Agente Pro-Coapiv
COAPI VALENCIA
Valencia, Spain04-2023
Specialist in Linguistics And Translation Studies - Linguistics, Translator And Interpreter (Russian, English, Spanish)
Lomonosov Moscow State University (MSU)
Moscow, Russian Federation06-2014
Traducción e interpretación - Spanish Language And Literature
Universidad De Granada
Granada, Spain01-2013
Chinese language Interpretation And Translation
北京师范学院 (Beijing Normal University)
Beijing, China07-2005
English Language
Folkestone Living Language Centre
Folkestone, Kent England, the UK06-1997
Skills
- Spain licensed real estate agent
- Property staging
- Market monitoring
- Rental management
- Estate administration
- Contracting
- CRM software use
- Sales-savvy
- Home tours
- Space planning
- Property showing
- Listing preparation
- Real estate law
- Market research
- Negotiation
- Property management
- Lead generation
- Social media marketing
- Property information filing
- Property rental and leasing
- Commercial real estate
- Legal document preparation
- Residential real estate
- Contract management
- Contract negotiation
- Lease drafting
- Property closing
- Real estate advisement
- Property marketing
- Lease administration
- Online advertising
- Agent and seller communications
- Virtual tours
Languages
- English, Professional Working
- Spanish, Professional Working
- Chinese, Professional Working
- Russian, Native or Bilingual
Certification
- Asosiada APIVA N355
- Registrada en RAICV N3653
Languages
Russian
First Language
Spanish
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
References
References available upon request.
Timeline
Independent Real Estate Agent
Freelance
07.2021 - Current
Administrador
SHAKER Technology Europe Protein Vending Machine
12.2018 - 03.2024
Administrador
ATM Aisur Systems SL
07.2018 - 03.2024
Deputy General Director for International Cooperation
AATM Systems LLC
11.2017 - 08.2020
Expert in International Relations
02.2017 - 11.2017
Personal Assistant to the Head of Moscow Rep. Office
Amsterdam Trade Bank, ATB-Leasing
09.2014 - 10.2016
Translator and interpreter, Procurement and Sales Assistant
Unique ICs
01.2007 - 01.2009
Master of Advanced Study - Real Estate
Realtutor (School of Real Estate Agents)
Official Licensed Real Estate Agent - Curso Agente Pro-Coapiv
COAPI VALENCIA
Specialist in Linguistics And Translation Studies - Linguistics, Translator And Interpreter (Russian, English, Spanish)
Lomonosov Moscow State University (MSU)
Traducción e interpretación - Spanish Language And Literature
Universidad De Granada
Chinese language Interpretation And Translation
北京师范学院 (Beijing Normal University)
English Language
Folkestone Living Language Centre
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