Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Eugenia Dri Rios

London,Wapping

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Barista

Kozzee
London, Soho
09.2021 - 06.2024
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.

Waitress

Kings Coffee Shop
Chelmsford, Essex
11.2019 - 09.2021
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Science tutor

High School
Telde, Spain
10.2017 - 05.2019
  • Updated course materials, content and delivery.
  • Taught students important points to prepare for examinations and assessments.
  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Designed learning plans tailored to individual needs.
  • Offered counselling to help students deal with academic, personal, or behavioural issues.

Education

Master of Science - Psychology

University of Kent
Canterbury, UK
10.2023 -

Bachelor of Science - Neuroscience

University College London
London, UK
09.2019 - 09.2022

Skills

  • Empathetic listener
  • Attention to Detail
  • Problem-solving
  • Team building
  • Emotional resilience
  • Prioritisation and time management

Languages

English
Advanced (C1)
Spanish
Native

Affiliations

  • Dancing
  • Painting

References

References available upon request.

Timeline

Master of Science - Psychology

University of Kent
10.2023 -

Barista

Kozzee
09.2021 - 06.2024

Waitress

Kings Coffee Shop
11.2019 - 09.2021

Bachelor of Science - Neuroscience

University College London
09.2019 - 09.2022

Science tutor

High School
10.2017 - 05.2019

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Eugenia Dri Rios