Ester Soffia Johannsdottir
Orihuela
Overview
3
3
years of professional experience
Work History
Esthetician
Beauty Spot
Reykjavik
01.2019 - 01.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
- Provided clients with knowledge of all cosmetic services being provided.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Developed individualized, therapeutic skin care programs.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
- Suggested appropriate therapy based on current health of client.
- Executed laser hair removal and microdermabrasion procedures.
- Reinforced customer selections by reviewing use and benefits of chosen products.
Timeline
Esthetician
Beauty Spot
01.2019 - 01.2022