Estefania Gallego
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer service
Teleperformance
12.2021 - 03.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Built trusting relationships with clients through open and honest communication.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating
Customer service
Sitel
04.2020 - 10.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
BA in Foreign Languages - English-French
Cali
Universidad Santiago De Cali 02.2021
III Séminaire De Formation Pour LesEnseignants De Français -
University of Santiago De Cali
Cali10.2016
Skills
- Empathy
- Clear Communication Skills
- Persuasive Speaking Skills
- Willingness to Improve
- Writing skills
- Creativity and resourcefulness
- Ability to handle surprises
- Personalized customer service
- Customer service background
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Customer service
Teleperformance
12.2021 - 03.2022
Customer service
Sitel
04.2020 - 10.2021
BA in Foreign Languages - English-French
Cali
III Séminaire De Formation Pour LesEnseignants De Français -
University of Santiago De Cali
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