Summary
Overview
Work History
Education
Skills
Others
Languages
Timeline
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ESTEFANIA CASORLA QUIRÓS

Barcelona

Summary

Process-oriented Project Manager with over 5 years of international experience leading cross-functional teams and driving end-to-end software and operations projects. Skilled in mapping and improving workflows, implementing automation, and aligning business goals with technological initiatives. Adept at facilitating change management and delivering efficiency gains in dynamic, fast-paced environments. Certified Scrum Master with strong communication and stakeholder management abilities.

Overview

11
11
years of professional experience

Work History

Enterprise Project Manager

OfficeSpace Software
Barcelona
03.2020 - Current
  • Mapped and improved internal workflows, reducing project cycle time by 20%.
  • Led software implementations for global enterprise clients, overseeing all project phases from tendering to rollout.
  • Collaborated with development, training, and support teams to ensure alignment of deliverables and organizational goals.
  • Managed change across client organizations, ensuring adoption of new systems and minimizing resistance through tailored training.
  • Monitored KPIs and performance metrics to track progress and identify areas for improvement.

Project Manager LATAM

Q2Q Global Spain
Barcelona
01.2019 - 03.2020
  • Directed multi-country research operations in the pharmaceutical and FMCG sectors.
  • Optimized project delivery by refining internal processes and mitigating risk.
  • Led cross-department coordination to ensure timely, cost-effective project execution.

Customer Service Consultant

Foundever
San José
08.2014 - 11.2017
  • Delivered high-impact customer support, consistently exceeding service KPIs.
  • Developed weekly reports with insights to enhance operational performance.

Education

Certification - Scrum Master Certified

SCRUMstudy
San José, Costa Rica
11-2021

Master’s - Project Management

EAE Business School
Barcelona, Spain
11.2019

Bachelor’s - Business Administration

Universidad De Costa Rica
San José, Costa Rica
12.2017

Skills

  • Process Analysis & Optimization
  • Cross-Functional Collaboration
  • Change Management & Training
  • Workflow Mapping & Documentation
  • KPI Tracking & Performance Monitoring
  • Resource Optimization
  • Tools: Salesforce, JIRA, Asana, Confluence
  • Microsoft Office Proficiency

Others

Spanish Driver’s License (B2)

Languages

Spanish
First Language
English
Advanced (C1)
C1
Catalan
Intermediate (B1)
B1

Timeline

Enterprise Project Manager

OfficeSpace Software
03.2020 - Current

Project Manager LATAM

Q2Q Global Spain
01.2019 - 03.2020

Customer Service Consultant

Foundever
08.2014 - 11.2017

Certification - Scrum Master Certified

SCRUMstudy

Master’s - Project Management

EAE Business School

Bachelor’s - Business Administration

Universidad De Costa Rica

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ESTEFANIA CASORLA QUIRÓS