Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
ERROL DICKL

ERROL DICKL

Barcelona,Spain

Summary

Dynamic and internationally experienced Account Manager. Energetic and self-driven individual who aims to join an internationally operating company.


Appreciable organizational skills and ample strategic and operational knowledge. Great analytical know-how and experience in leading smaller teams.


Economic thinking and acting are also a matter of course like showing strong commitment.


Proved distinct customer orientation and professional demeanor round out the personality

Overview

40
40
years of professional experience

Work History

Personal Customer Consultant

Costa Cruceros
04.2022 - Current
  • Maintain and expand customer portfolio
  • Selling cruises
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.

Self-Employed

Associate/Owner
10.2012 - 08.2018
  • Guest Relation Management
  • Excursions and Events
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Purchase Manager

GCR Group (former Gestora Catalana De Residuos)
01.2005 - 07.2012
  • Building the international purchase department for Central Europe mainly DACH
  • Responsibility to purchase the raw material and its logistical coordination
  • Strategic expansion of sales activities and department
  • Market research and analysis
  • Project Management
  • Controlling of relevant KPIs and Reporting to General Management

Project Assistant

Sierra Online
12.1996 - 06.2003

• Software Projects - Functionality & Quality Assurance

• Responsibility for German versions of the programs, user manual, help function, user interface

Official

Financial Authority
12.1983 - 11.1996
  • Civil Servant - Tax authority Germany

Education

Certificate - Power BI

Excel Campus
Online/USA
01.2020

Certificate - Microsoft Certified IT Adviser

IHK
Nuremburg/Germany
07.2004

Bachelor of Arts - German Tax Laws

Bayrische Beamtenfachhochschule
Herrsching/Germany
10.1983

High School Diploma -

Apian Gymnasium
Ingolstadt/Germany
07.1981

Skills

  • Project Management
  • Purchase Management
  • Sales Management
  • Customer Account Management
  • International Expertise
  • Report creation

Additional Information

• Sometimes I teach German language, using the syllabus and the official teaching material to achieve A1 Certificate from the Goethe Institute

• I like to play Chess and I teach kids or adults in learning the game or improving their skills

• I play for a Barcelona team and possess two national titles (Catalan Master and Canary Island Master)

Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Catalan
Elementary (A2)
Thai
Beginner (A1)

Timeline

Personal Customer Consultant

Costa Cruceros
04.2022 - Current

Self-Employed

Associate/Owner
10.2012 - 08.2018

Purchase Manager

GCR Group (former Gestora Catalana De Residuos)
01.2005 - 07.2012

Project Assistant

Sierra Online
12.1996 - 06.2003

Official

Financial Authority
12.1983 - 11.1996

Certificate - Power BI

Excel Campus

Certificate - Microsoft Certified IT Adviser

IHK

Bachelor of Arts - German Tax Laws

Bayrische Beamtenfachhochschule

High School Diploma -

Apian Gymnasium

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ERROL DICKL